IT Manager Deskside Support

  • Grifols,
  • Los Angeles, CA
IT architecture, Risk management, Leadership, Root cause analysis, Customer service, Strategic planning, Strategic communication, Creative problem solving, Vendor relationships, Service delivery management, Team leadership, Process improvement
Full Time
Depends On Experience
Work from home not available Travel required to 10%.

Job Description






Use your skills to empower a worldwide company.




With more than 22,000 employees working in over 30 countries, we rely on state-of-the-art IT systems to function. That s why we need an IT Manager of Deskside Support like you.




The IT Services Manager leads a team of technicians who provide services directly to end users of the Grifols IT platforms and services. In this role you will advise both users and technical staff in incident resolution; advise and participate in project teams in evaluating infrastructure and workplace functionality, capabilities, and options. The IT Services Manager oversees incident management, monitoring, and maintenance of software and/or hardware platforms in assigned areas of responsibility to ensure performance and availability for end users. Additionally, you will investigate emerging trends and technologies as input to IT service delivery planning and process improvement.


You will support the IT service team with:



  • Relationship Management, Planning, and Strategic Alignment

  • Project Delivery and Management

  • IT Service Delivery and Process Capabilities Assurance

  • Talent Management and Results Delivery

  • On-call responsibilities and after hours site location support as necessary.

  • Hands-on technical responsibilities and functions as necessary.  Technical backup to technicians when needed and VIP support.  Serve as an escalation point for incidents before sending to backend teams for resolution.




Knowledge, Skills, and Abilities:






    • Infrastructure maintenance and management

    • Testing and requirements traceability methods

    • Project management






  • Expert understanding of IT services, processes, and operating models

  • Experience working independently and on a global team

  • Excellent customer service








Education:




Bachelor s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field.








Experience:




Typically requires a minimum of 3 years of related experience. Supervisory experience preferred but not required.



Posted By

Brooke Boehmer

2410 Lillyvae Ave Los Angeles, CA, 90032

Contact
Dice Id : RTX1d2c20
Position Id : 6068337
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