IT Manager

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Kforce Technology Staffing
Full Time, Perm
Competitive
Work from home not available Travel not required

Job Description

RESPONSIBILITIES:
Kforce has a client in search of an IT Manager in Saint Louis, Missouri (MO).

Position Purpose:
We are looking for an experienced Production Support Manager with operational and/or engineering background with a passion for providing superior system availability and customer experience. We are looking for candidates who can drive reliability and performance across scale by mastering the full depth of the stack. As an IT Manager, you will have the opportunity to tackle complex problems while using your expertise in delivery and support of critical services.

Key Tasks:
* Plan and direct the daily activities of a team focused on a particular system or technology
* Liaison with managers in IT and other functions, applying standard solutions and processes
* Apply specific technical expertise in depth to address technical and business issues
* Increase operational efficiencies to pro-actively reduce and mitigate production incidents
* Provide Call Leadership to mitigate critical incidents
* Lead a team of support engineers/business systems analyst to meet or exceed expectations on incident SLA's
* Understand full technology stack of systems in assigned domain
* Lead high performing team members to provide a 24x7 support for systems with an ever-watchful eye on their availability, latency, performance, and capacity
* Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance
* Define support strategies for systems in the Cloud
* Identify and drive resolution on monitoring and alerting gaps
* Identify and remediate risk to critical and non-critical system KPI's

REQUIREMENTS:
* Bachelor's degree in Computer Science, MIS, related field or equivalent experience
* 5+ years of related IT experience (Experience with production support teams preferred)
* At least 5 years of experience with production support teams
* 1 year of experience with application system monitoring and alerting methodologies (preferred)
* Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff
* Familiarity with application architectures and networking
* Familiarity with automation of routine maintenance tasks and common issues

* This position is: Backfill
* Is there a possibility to work remote: No
* We are looking for an experienced Production Support Manager with operational and/or engineering background with a passion for providing superior system availability and customer experience; We are looking for candidates who can drive reliability and performance across scale by mastering the full depth of the stack; As an IT Manager, you will have the opportunity to tackle complex problems while using your expertise in delivery and support of critical services

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Posted By

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Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITEQG1870790
Originally Posted : 3 months ago

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