IT Mgmt | IT Service Mgmt | Level 3

IT, Outlook
Contract W2

Job Description

Our client, a global financial services firm and a market leader in securities, asset management and credit services, is seeking an IT Mgmt | IT Service Mgmt | Level 3

Location: New York, NY

Position Type: Contract

Job Summary:

The Executive Service Team is dedicated to delivering the highest level of technology support to the firms most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firms' senior managers, ensuring that you enable them to fulfill their roles through technology.

How you will be influential?

-Confidence in representing the whole of Technology to the firms most senior managers (VIPs

-Maintain a continuous focus on technology and information security

-Provide advice and suggestions for VIPs? professional and personal technologies

-Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies

-Identify areas where technology can enable and enhance the lives of senior management

-Advanced screening of new technologies, including pre-pilot, pilot, and UAT

-Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis

-Create and/or and maintain tools and processes for the Executive Service Team

Your Responsibilities

-Provide a single point of contact for all IT related issues to senior management (VIPs)

-Troubleshoot desktop technologies and mobile devices (both personal and firm issued)

-Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)

-Field non-standard technology request

-Home support visits as needed

-Board support of quarterly meetings for Executives and Directors

-Liaise with global IT service teams in support of senior managers

-Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service


-Bachelor's degree and/or 3-5 years of experience in the technology service space

-Must possess excellent verbal and written communication skills

-Experience in fast pace/financial services environment preferred

-Experience supporting Microsoft office suite including Outlook, Blackberry Work, and iOS devices

-Enjoy working as part of team and independently as well
Dice Id : mitchmar1
Position Id : MITCA000J132211
Originally Posted : 2 months ago
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