IT Operations Lead

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Northrop Grumman
Full Time

Job Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Enterprise Services is seeking an IT Operations Lead; this position will be located in Roy, UT. Responsibilities will include, but not be limited to, the following:
  • Act as command center leader for critical events and outages.
  • Act as the primary point of communication between Sector PMO and operational service areas and managers to address operational escalations and service delivery execution.
  • Coordinate the activities of service area managers and staff in cross-organizational and cross-functional team for complex technical problems using program incident management, change management, and problem management processes.
  • Ensure issues are resolved by Engineering/Operations and lead operational Red Teams.
  • Serve as the IT point of contact in the absence of the Sr. Manager of Enterprise Services and Operations and as a backup to service area managers, as required.
  • Review high priority change management requests as delegated.
  • Govern IT infrastructure processes within the Enterprise Services and Operations area daily to ensure their compliance with agreed up procedures and work instructions.
  • Drive service ticket escalations.
  • Provide cost effective and timely delivery of high-quality IT services and products to Enterprise Services customers.
This position may be filled at Level 3 or Level 4, depending on the qualifications outlined below.

Basic Qualifications for Level 3:
  • Associate's degree with 7 years of experience, or Bachelor's degree with 5 years of experience, or Master's degree with 3 years of experience; a High School diploma or equivalent with 9 years of experience may be considered in lieu of a completed degree.
  • Active DoD Secret security clearance required on Day 1; maintaining the required security clearance will be a condition of continued employment.
  • The ability to obtain a Special Access Programs (SAP/SAR) clearance within a reasonable period of time as determined by the company, and also by program and/or customer requirements; maintaining SAP clearance will be a condition of continued employment.
  • The ability to drive results across a matrixed organization.
  • Prior experience in System servers, directory services and messaging platforms, workstation hardware and software service platforms, storage and backup infrastructure (hardware and software), and network and host-based security and associated management systems.
  • Familiarity with tools and approaches for IT Service Management and monitoring best practices (SolarWinds, ServiceNow).
  • Leadership experience with the ability to drive results across a matrixed organization.
  • Excellent written and verbal communication skills.
  • Knowledge of SAFe Agile practices.
Basic Qualifications for Level 4:
  • Associate's degree with 11 years of experience, or Bachelor's degree with 9 years of experience, or Master's degree with 7 years of experience, or PhD with 4 years of experience; a High School diploma or equivalent with 13 years of experience may be considered in lieu of a completed degree.
  • Active DoD Secret security clearance required on Day 1; maintaining the required security clearance will be a condition of continued employment.
  • The ability to obtain a Special Access Programs (SAP/SAR) clearance within a reasonable period of time as determined by the company, and also by program and/or customer requirements; maintaining SAP clearance will be a condition of continued employment.
  • The ability to drive results across a matrixed organization.
  • Prior experience in System servers, directory services and messaging platforms, workstation hardware and software service platforms, storage and backup infrastructure (hardware and software), and network and host-based security and associated management systems.
  • Familiarity with tools and approaches for IT Service Management and monitoring best practices (SolarWinds, ServiceNow).
  • Leadership experience with the ability to drive results across a matrixed organization.
  • Excellent written and verbal communication skills.
  • Knowledge of SAFe Agile practices.
Preferred Qualifications:
  • Experience with event and outage management.
  • Active DoD Top Secret security clearance.
  • Prior experience in System Engineering and IT infrastructure.
  • ITIL Certification.
  • SAFe Certification.
  • Vendor specific hardware and software certifications.
Salary Range: $87,600 USD - $131,400 USD
Salary Range 2: $108,600 USD - $163,000 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/ .

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.


Company Information

Northrop Grumman solves the toughest problems in space, aeronautics, defense and cyberspace to meet the ever-evolving needs of our customers worldwide. Our 90,000 employees are Defining Possible every day using science, technology and engineering to create and deliver advanced systems, products and services. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will allow you to work together with people from many backgrounds, personal passions and disciplines.

© 2020 Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. For our complete EEO/AA and Pay Transparency statement, please visit our site.

Dice Id : 10122071
Position Id : R10040317
Originally Posted : 7 months ago

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