IT Operations Manager - NETWORK

  • CBTS,
  • Cincinnati, OH
  • 3 weeks ago
company banner
IT Operations, network, Off-shore leadership, NOC
Full Time
Depends on Experience

Job Description

Cincinnati Bell Technology Solutions is in search of an Operations Manager / Network for a hybrid (remote and on-site) role in the Cincinnati area.

  1. Technical – Network Services team lead. Legacy, current, and emerging technology awareness preferred.
  2. Operations – drive day-to-day network operations teamwork, oversee team ITSM activities, serve as escalation point on network incidents.
  3. Team member management - responsible for netops resources day-to-day work activities (training, ops, projects).
  4. End-to-end Operations dotted line responsibilities – building working relationship with DOC/CC, knowledge article submission and workload transition. Working with offshore groups preferred.
  • Someone who has been in an operations role and wants to stay operational
  • Someone with a NOC type background


  1. 3-6 years of experience in a large enterprise environment would be fine
  2. Strong operational acumen required
  3. Needs to be able to drive issues to close and resolution
  4. No HR resp, but people responsibilities
  5. Experience working with offshore teams - already have a team called the “Dock” that provides first level support other than the network.
  6. Offshore team is in Europe, India, Manila – this person will need to understand how to move work to this team to free up local resources.
  7. Need to start leveraging the Dock for standard repeatable work…changes at night, etc.
  8. Day to day operations, pulling demand and assigning the resource
  9. Take and move work to engineering to operations and standardize it, automate, or move to first, second, third level support


Essential Job Functions and Responsibilities

  • Plans, prepares, and prioritizes the strategic direction of the organization’s long-term IT infrastructure, including computer systems and the network environment.
  • Creates an architectural framework for infrastructure development, maintenance, and enhancement efforts.
  • Prepares detailed specifications, requirements, and documentation to form high-level designs across functional areas.
  • Works closely with Infrastructure Leadership to develop the organization’s infrastructure plans, align implementation plans, and ensure effective integration of all IT infrastructure.
  • Understands user and process requirements and ensure those requirements can be met through high-quality deliverables.
  • Understands the interactions between systems, applications, hardware, and services within the organization’s environment, and evaluate the impact of changes or additions.
  • Conducts feasibility studies to evaluate strategic and tactical infrastructure plans.
  • Analyzes the capacity needs for current and future infrastructure requirements to ensure performance, reliability, security, and enhancement of scalability.
  • Conducts analysis of business problems and leads the evaluation, development, and recommendation of specific IT platforms, products, and solutions to provide the most cost-effective solutions that meet business and technology requirements.
  • Evaluates total cost of ownership and return on investment of IT infrastructure alternatives.
  • Ensures compliance with Service Level Agreement standards and protocols.
  • Addresses issues with integrations and compatibility.
  • Monitors technological advancement to ensure that infrastructure solutions are continually improved, supported, and aligned with industry standards and emerging business requirements. Manages enterprise infrastructure standardization projects.
  • Interfaces with vendors for all aspects of infrastructure services, contracting, delivery, and customer/supplier relations.
  • May lead the work of others (trains, mentors, delegates, prioritizes, and reviews assignments).
  • May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.

Company Information

Wherever the journey takes your enterprise, CBTS has you covered. Whether your challenge is developing a cloud strategy, assessing security vulnerabilities, or developing an interactive experience for your customers, you need a partner that understands your strategic goals as well as your technology requirements. That partner is CBTS. From consulting to implementation to ongoing optimization, we combine deep technology experience with the expertise of professionals who bring a personal approach to all things cloud and beyond.

Dice Id : 10119424
Position Id : 7260139
Originally Posted : 3 weeks ago

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