IT Operations Manager

Information Technology, Routing, Switching, Azure, Solutions Architect, Cloud Engineering, Windows Server, ITIL, Cisco, Information Systems, Infrastructure Operations
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description


IT Operations Manager


Systems Integration and Development, Inc. (SID), an IT solutions provider located in Rockville, MD, is currently seeking exceptional candidates for an IT Operations Manager position to work in support of our Federal Government client located in Silver Spring, MD.


Roles & Responsibilities:



  • Oversees and directs the day-to-day activities of technical contract staff, ensuring that systems, services, and infrastructure work reliably and securely at all times.

  • Maintains a professional IT infrastructure (data center, LAN/WAN, Telecom) operation.

  • Maintains a professional Tier 1/2 Service Desk

  • Establishes an operations schedule that ensures the full efficient and consistent operation of IT services.

  • Ensures operations are adequately staffed with skilled personnel.

  • Ensures all required processes, procedures, and documentation are in place and enforced.

  • Ensure all infrastructure and service desk processes and procedures are compliant with ITIL.

  • Provides guidance and leadership to staff, directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.


Required Qualifications:



  • 10+ years of IT experience at least 4 of which are in infrastructure operations management

  • Bachelor’s Degree in Computer Science, Information Systems, Engineering or equivalent

  • Active technical certifications relevant to the technologies under management. At a minimum must possess at least two of the following:

    • Cisco - CCNP (or higher) in Data Center, Cloud, Routing & Switching or Security

    • Microsoft – Azure Security Engineer Associate, Azure Data Center Engineer Associate, Azure Fundamentals, Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Azure Administrator Associate, MCSE Core Infrastructure, MCSE Productivity, MCSA Windows Server 2016

    • ITIL Practitioner (or higher)



  • Experience with IT in a Federal environment


Desired Qualifications:



  • PMP


Founded in 1991, Systems Integration & Development, Inc. (SID) delivers state-of-the-art technical IT solutions to public and private sector clients. Our commitment to every customer is to deliver quality, value, and outstanding service on time and within budget. Our goal is to provide highly qualified information technology services to our customers and help our customers stay ahead of the curve, and meet the challenges and needs of the progressive market.


SID provides a progressive work environment with continuous growth, and endorses a collaborative work atmosphere modeled to encourage opportunities from within. SID promotes an environment of continuous learning, allowing our employees to continuously grow and contribute their constant best to the SID team. Our benefits package includes: health, dental, disability, life insurance; paid holiday, vacation, sick leave time; 401K plan with employer contribution; training reimbursement; metro-check program, etc.


SID is an Equal Opportunity/Affirmative Action employer of Females/Minorities/Veterans/Individuals with Disabilities. All qualified applicants will be considered for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship status, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. For more information on SID, please refer to the website at www.sidonline.com


Dice Id : 90910720
Position Id : 5969446
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