IT Operations Manager

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Technical Connections, Inc.
O365/Exchange, Windows, SQL, and SharePoint, setting up and securing highly available SQL farms, replication, and colocation or cloud. Working knowledge of VDI support environments and challenges. Senior level knowledge in developing, testing disaster recovery plans, vendor management, development of SOW, team management (HIPAA, Sox Compliance preferred)
Full Time
Up to $132,000

Job Description

IT Operations Manager
Our Los Angeles-based client, a non-profit providing services to people with physical and intellectual disabilities, is looking for an IT Operations Manager to join their team. In this role, you will be responsible for the development, support and security of technical operations. This includes management of daily operations and technical support, and operational staff. Under general supervision of the IT Director, you will improve operational processes, ensure the stability and performance technology platforms and recovery.

What’s in it for you?
A warm and collaborative culture, low-stress work environment, with a small IT team. You will definitely have a voice at the table, and be involved in strategy and vision for the organization, at any level. Excellent benefits!

Additional responsibilities:

  • Ensure alignment of IT services delivery to strategic plan
  • Troubleshoot problems across multiple environments and vendors
  • Design and implement technology solutions for a mobile workforce
  • Develop statements of work, design systems and services, and estimates for solutions
  • Develop and advocate operational policies and procedures
  • Recruit operational staff, schedule work, and monitors performance
  • Provide technical mentorship and coaching to employees
  • Provide capacity plans to ensure availability of resources are available to facilitate growth of the technical environment
  • Manage vendors that support IT operational activities
  • Manage vendor licensing to ensure compliance and optimization of configurations
  • Create and administer disaster recovery plans and testing
  • Fortify back-up procedures, information security and control structures
  • Perform research and cost allocation for implementation of new technologies and applications
  • Manage IT assets and information per established security and inventory policies

What Gets You the Job?

  • Experience providing senior-level technical infrastructure team leadership, including hands-on support and development
  • 5 to 10 years’ comprehensive IT-related experience
  • Demonstrated expertise in the following areas: servers, storage, database administration, network, security, NOC, systems engineering, disaster recovery, help desk, support, IT operations
  • Proven knowledge of such Microsoft products as O365/Exchange, Windows, SQL, and SharePoint
  • Experience setting up and securing highly available SQL farms, replication, and colocation or cloud
  • Functional knowledge of VDI support environments and challenges
  • Proficiency in developing and testing disaster recovery plans
  • Preferred experience in an environment requiring HIPAA, SOX, or PCI compliance
  • Minimum high school diploma or GED – Bachelor’s degree preferred
  • Equivalent combination of IT education and experience will be considered
  • Microsoft certifications are a plus
  • Flexibility to work on-call for emergencies, and some nights, weekends, and holidays
  • A valid California Driver's License and transportation (or acceptable substitute) required for this position
  • Occasional night, weekend, holiday, and on-call (emergency) availability

Send us your resume today!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Company Information

Technical Connections is Southern California’s premier recruiting firm specializing exclusively in web, software and information technology professionals. The firm, based in Los Angeles, offers a full range of services, including retained search, contingency placement, and short- and long-term consulting.

Technical Connections was established in 1984 by Helen MacKinnon, an executive with extensive technical and managerial experience in the computer industry. The firm, which initially focused on serving clients within the software development field, today works with companies in a variety of industries. Clients range from technology start-ups to multinational giants. Technical Connections places hundreds of candidates annually.

The counselors at Technical Connections do not consider themselves “headhunters,” but rather professional consultants whose in-depth knowledge of both technology and the marketplace enables them to offer candidates and clients a rare level of strategic counsel. MacKinnon, who has Master’s degrees in both Computer Science and Business Administration from the University of Southern California, recruits her internal staff based on their interpersonal skills as well as their technical and business expertise. Unlike many recruiters and temporary placement firms that have only recently entered the technical arena, Technical Connections has always specialized in this field.

TCI believes that when all employees have an ownership stake in their company, it is reflected in the quality of their work and therefore in the long-term success of the firm. At TCI, employees have an ownership interest in the firm through the Technical Connections Employee Stock Ownership Plan (ESOP). TCI contributes annually to a trust account for the benefit of the employees. The ESOP holds 100% of the voting stock of TCI.
Dice Id : tcila
Position Id : GF18745
Originally Posted : 2 months ago