Bethlehem, PA Salary:
Full Time Description:
Our client is currently seeking a IT Operations and Helpdesk Supervisor
This individual is responsible for day to day IT operations and providing leadership to Helpdesk personnel. They will oversee all aspects of IT central in-take, frontline support and dispatching of work to other organizations after making the initial assessment of problem nature and severity. They will be highly motivated, customer facing and work with cross-functional teams as well as interface with external organizations. The Supervisor will have high technical acumen, knowledge and experience with operations, excellent inter-personal and communication skills and be a strong leader.
1.Demonstrated excellence in providing and leading IT services for end users.
2.Demonstrated leadership abilities in executing improvement recommendations from concept to deployment.
3.Familiarity with Windows server and desktop operating systems, networking, voice systems, printing and productivity software including Office 365
4.Knowledge of SAP GUI and user access support
5.Project management certificate or relevant experience
6.A+ and/or ITIL certifications desirable
7.Knowledge and experience with remote support best practices
8.On call for weekends (will be on a rotating schedule)Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com