IT Policy Manager (Technical Writer)

JavaScript and FormCalc, technical writer
Full Time
Telecommuting not available Travel not required

Job Description

Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support.

BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost effective professional services and solutions.  We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce. 

We offer an excellent compensation package which includes a generous salary, insurance (medical, dental, etc.), paid leave, 401k plan and more. We are committed to the diversity we bring to the marketplace and believe customer satisfaction comes first.


Business Operational Concepts (BOC) is currently looking for an IT Policy Manager.  The ideal candidate for this job will serve as a IT Policy Writer within the Agency’s Production Operations and Infrastructure (PO&I) Support Office. The IT Policy Writer reports to the Program Manager and is responsible for designing, writing, and implementing new documentation, as well as reworking existing documentation, for the PO&I environment. The Technical Writer manages the full life cycle of the publication process.  He or she is also responsible for developing graphics and performing all tasks to ensure that documents meet government requirements. At a basic level, the IT Policy Writer ensures that Agency’s IT Policy communications comply with Federal guidelines and standards, and convey a professional, capable image to Agency’s management and customer community. The ideal candidate will have experience with creating multiple types of customer and technician-oriented documentation, including interactive documents, and will be familiar with the documentation needs of a high-volume Production Operations and Infrastructure environment.



The IT Policy Manager is primarily responsible for the following tasks:


  • Design and write Agency’s IT Policy publications, policy guidelines, reference materials, process guidelines, and user-community communications.
  • Edit documentation produced by subject matter experts for clarity, tone, and impact. \
  • Interview relevant subject matter experts (SMEs) to identify the needs of Production Operations and Infrastructure resources and the Agency’s customer community, and produce accurate Policy documentation.
  • Develop policy and procedural documentation around the implemented solutions to address the agency Plan of Action & Milestones (POA&Ms)
  • Design and create forms.
  • Configure documents for compliance with Section 508 accessibility requirements.
  • Develop JavaScript and FormCalc coding for interactive document needs.
  • Research and develop the use of publication tools for Agency’s Production Operation and InfrastructureIT Policy documentation needs.
  • Design publications for a range of media, from print-based to interactive and web-based.
  • Research source information to prepare documentation.
  • Act as conduit for Production Operation and Infrastructure communications to Agency’s management and employees.
  • Design graphics, icons, and branding for Agency’s Production Operation and Infrastructure publications and products.
  • Design style guidelines and documentation templates.
  • As necessary, participate in application design, error detection, and project management.
  • Perform any necessary supervisory duties for writing-oriented initiatives.
  • Track and manage writing projects to meet short-term and long-range milestones.

The IT Policy Writer will work with the Program Manager, Project Manager, and License Manager, to execute these goals, and is responsible for delivering the tasks accurately and on time.



  • Excellent oral and written communication skills.
  • Strong technical aptitude and quick learning aptitude.
  • Ability to express complex subjects in a clear manner, both verbally and visually.
  • Strong interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Ability to interface with all levels of management.
  • Excellent time management, scheduling, and organizational skills.
  • Ability to work well independently or in a team setting.
  • Attention to detail.
  • Several years of experience as a IT Policy writer, editor, and publication designer.
  • Basic project-management experience.
  • Experience with managing multiple tasks associated with large projects.
  • Background in documentation problem-solving and designing for specific user or audience needs.
  • Familiarity with the following tools: Adobe applications (InDesign, Illustrator, Photoshop, Flash, Dreamweaver, LiveCycle, and Acrobat), and Microsoft Office applications (including Access, EXCEL, PowerPoint, and Word).
  • Understanding of Federal Section 508 requirements and experience with creating documents that meet Section 508 compatibility guidelines.




Desired Skills:

  • Understanding of ITIL and PMBoK methodologies and how to work within a team environment, leverage resource and time management to achieve project milestones and meet schedule deadlines.
  • Familiarity with scripting languages such as FormCalc and JavaScript.
  • Ability to create document illustrations and graphics using tools such as Adobe Illustrator and Microsoft Visio.



  • Bachelor’s Degree in a related field; or equivalent post high school education, military and/or work related experience.



Public Trust or the ability to obtain and maintain a Public Trust clearance. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.  Accordingly, U.S. Citizenship is required.



Posted By

Gita Verma

3709 MacAlpine Road Ellicott City, MD, 21042

Dice Id : 90967452
Position Id : 104355
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