As a Program coordinator, you will be key in supporting product teams and external QA partners for VPN, Gmail and Slack account management.
Communicating with our external partners and triaging connection issues to eliminate downtime for QA work.
Improving and refining the process of how accounts are managed.
Understanding the needs of our game teams and how to solve external account issues efficiently and effectively.
Driving communication with internal teams to resolve issues and communicate progress to all stakeholders.
Professional experience in Google Sheets/Excel
Experience working with multiple teams/stakeholders in a high paced environment
Strong communication skills
Attention to detail
Programming experience with building tools with multiple external APIs
Experience working with external test teams and evaluating effectiveness
ISTQB qualifications; i.e.: Foundation/Agile Tester/Expert Level/Adv. Tst. Mgr.
Experience working directly with IT/Infosec teams on program management