IT Professional

Microsoft Office 2010; Windows Server 2008; Windows Operating Systems; HTML; LAN network;
Full Time
$69,521 USD per ann
Telecommuting not available Travel not required

Job Description

Position title: Locally-Engaged Information Technology Professional (LEITP)

 

Section: Information Technology, Canadian Defence Liaison Staff Section

 

Location: Embassy of Canada, Washington, D.C.

 

Position no: EXT-320022

 

Level: LE-07

 

Starting salary: $69,521 USD per annum, plus benefits

 

Competition no: 39/16

 

Date posted: March 10, 2017

 

Closing date: March 27, 2017

Employment Tenure: There is one term position available, having a specified period of employment of three (3) years, with the possibility of a term extension or a change in status to indeterminate based on operational needs. This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and other similar positions, with various tenures, including indeterminate, term, assignment/transfer, and/or acting opportunities at the Embassy of Canada in Washington, D.C. When you submit your application, you must specify all types of employment tenures for which you wish to be considered, e.g., indeterminate, term, assignment/transfer, and/or acting.

Open to:
  • Persons living in the Washington Metropolitan area.
  • Employees of the Embassy of Canada in Washington, D.C.
  • Employees of any Canadian Mission in the United States. Relocation will not be paid in any circumstance.
  • Spouses and dependents of Canada-based staff at the Embassy of Canada in Washington, D.C.
All applicants must:
  • Meet all of the Essential Requirements stated below.
  • Be resident in the United States.
  • Have independent work authorization in the United States and status in accordance with Unites States protocol directives for foreign missions.
  • Submit resumes and cover letters by the closing date. The covering letter must specify, using concrete examples, how you meet the Essential Requirements, i.e., Education, Experience, for this position. All communication relating to this process, including email correspondence may be used in the assessment of qualifications.
Summary of duties:

Under the direction of the Information Systems Manager, working in a client-service orientated team environment, the Locally-Engaged IT Professional will provide general user support, technical support, system administration support for classified and unclassified LAN/WAN systems and user community applications, remote access support, and will perform other duties, as needed.

Language requirement:

English (The ability to work in French would be an asset.)

Condition of employment (must be met):
  • Eligibility for a Government of Canada Reliability Status which includes a criminal and credit background check; and
  • Independent work authorization in the United States and status in accordance with United States protocol directives for foreign missions.
Essential requirements:

Candidates must demonstrate clearly how they meet the Education and Experience requirements listed below:

Education:

Successful completion of two years of an acceptable post-secondary education program in computer science, information technology, information management or another specialty relevant to the position to be staffed; or an acceptable combination of relevant experience, education, and training.

Experience:

  • Recent experience providing user support over the telephone and in person;
  • Recent experience installing, configuring, and troubleshooting computer systems and telecommunications hardware and software;
  • Recent experience supporting and administering a Local Area Network (LAN) and its environment; and
  • Experience working with Windows Operating Systems and Microsoft Office Suite.

Rated requirements:

Candidates who meet the Education and Experience requirements will be assessed on the following qualifications. The assessment may be a written test, an interview, an in-basket exercise, a skills test, or any combination of these methods.

Knowledge:

  • Knowledge of workstation and laptop hardware and peripherals;
  • Knowledge of PC-related functions, including Windows Operating Systems, Microsoft Office 2010 and Windows Server 2008, utilities and diagnostic tools;
  • Knowledge of theories and practices of local area networking, internetworking and computer communications;
  • Knowledge of troubleshooting techniques used in the resolution of technical problems pertaining to the LAN and its environment; and
  • Knowledge of HTML and basic website management.

Abilities:

  • Communicate effectively in English, both orally and in writing, with clients and technical colleagues;
  • Analyze, diagnose, and resolve technical problems related to the use of hardware and software on a LAN network and internet/intranet working environment;
  • Administer, operate, backup and maintain the LAN effectively; and
  • Provide user support, coaching and training.

Personal Suitability:

  • Effective interpersonal skills;
  • Client-focus orientation;
  • Initiative;
  • Teamwork;
  • Performs well under pressure; and
  • Self-directed learner.

Desirable Requirements:

  • The ability to work in French.
  • Experience with ASSYST service desk software.
  • Relevant experience with, and formal training in, SharePoint.
  • Experience supporting VTC and Teleconferencing.
Selection procedure:

The staffing process will consist of a review of all applications to ensure that applicants meet the essential requirements. Please note that failure to meet any of the essential requirements eliminates candidates from further consideration in the competition. Only those applicants who meet these will be contacted by the Human Resources Section for an interview or other form of assessment of the Rated Requirements.

The assessment may include an interview, a written test, and other tests that will consist of a series of questions designed to evaluate each applicant's knowledge, abilities, and personal suitability for the position.

The Embassy offers a competitive salary, generous leave and a strong benefits package to include medical, dental, long term and short term disability, and a retirement savings plan to name a few.

The Embassy is committed to conducting inclusive, barrier-free selection processes.

Method of application:

Applications should be sent by e-mail to: by the closing date. In completing their applications, candidates should confirm that they meet all the essential requirements and take care to relate their work experience to the position description and indicate the position number.

Hours of work:

Normal hours of work for this position are in accordance with the Terms and Conditions of Employment for Locally Engaged Staff (LES) in the United States of 37.5 hours per week. The incumbent will be required to work overtime on an as-needed basis. Travel to Canadian consulates across the USA may be required.

Posted By

Jason OBrien

501 Pennsylvania Avenue, NW Washington, DC, 20001

Dice Id : RTX18f89d
Position Id : 4914537
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