The Manager provides project management oversight of technology projects. This may be a self-contained project, or a large team within a more complex program. This position defines, implements, and manages scope, schedule, and resources so that all project milestones are delivered according to plan. The manager utilizes best practices in project management to achieve project goals, manage risks, and to successfully complete all planned activities.
Bachelor's degree from an accredited college or university; field of study in Engineering/Computer Science preferred
Equivalent years of experience considered in lieu of degree
7+ years of direct IT related experience working on complex, enterprise-wide software solutions
2+ years experience in a leadership position
Experience in development and implementation of IT applications to support complex business processes focused on customer/client identification, outreach and education, service delivery, and ongoing relationship management
Experience deploying IT solutions in operating environments that include call center and/or contact center, web portal (information, self-service, web chat, etc.), inbound and outbound mail operations, document and workflow management and financial management (e.g., premiums, cost sharing, etc.)
Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential
Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform quantitative and qualitative analyses
High degree of confidence and ability to influence others through expert communication skills
Experience managing IT budgets and resources
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to execute many complex tasks simultaneously, and work as a team member as well as independently
Experience successfully developing and deploying IT solutions using various development methodologies (e.g., waterfall, iterative, etc.)
Skilled in Microsoft Office Software including Word, Excel, Visio, MS Project, and PowerPoint
Experience with project management tools and software, such as MS Project or JIRA
Working Knowledge of IVR, Oracle 11g, Oracle Siebel, OBIEE, J2EE, Web Technologies, Webservices, XML, or Deployment Management experience is a plus
Integration Project Management experience is a plus
Relevant industry experience to include government services, healthcare, insurance preferred
Proficiency with state healthcare programs (e.g., Medicaid, CHIP) and related functions (e.g., enrollment management, eligibility determination) preferred
A committed and diverse workforce is our most important resource.
MAXIMUS is and Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.