861053 IT Relationship Sr Manager Minnetonka MN

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UnitedHealth Group
Advantage, IT, Manager, Development, Video, Management, ACD, Systems
Full Time
Work from home not available Travel not required

Job Description

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth. TheIT Business Relationship Sr Manageris responsible for cultivating strong relationships, understanding the business value of new IT Support Service offerings, partnering with internal IT & LOB stakeholders. This highly motivated individual will be responsible for managing the engagement between the IT Department & multiple business units to deliver technology solutions that align with strategic company objectives. As a trusted advisor of multiple business units, you will provide strategic consulting as the primary point-of-contact & interface between the IT Departments & key business stakeholders throughout the lifecycle of strategic IT Projects. Primary Responsibilities: Strategy Development & Execution:Represent end user requirements with inputs from business end user boards, influence an persuade to ensure joint alignment of needs & goals in alignment with IT strategy Line of business executive relationship development & curationPartner with IT Functions to create scalable & user-friendly capabilities like Self-Service options (Knowledge Base, Video KBs, etc), Omni-Channel & Self-Heal that enhance the productivity of UHG employeesInitiate, oversee & support key end-user improvement projects in line with strategyIT service reporting providing ad-hoc, weekly & monthly performance reporting to line of business stakeholdersPartner with line of business leaders to facilitate IT project initiation, requirements shaping, prioritization, solution selection, scheduling, execution oversight & communicationChange Management: Align all stakeholders on common objectives, ensure adequate funding, prioritization & resources to deliver program success & strong end user adoptionEstablish a collaborative, cross-divisional community of business end user boards to provide input & feedback on requirements, designs, etc.Facilitate Communities of Practice with Lines of Businesses related to user-friendly application design & adoption outcomes, including end user trainingOperations:Analyze performance of IT Support Services activities & documented resolutions, identify areas for improvement, & devise/deliver solutions to enhance quality of service & to prevent future service delivery quality issuesEnsure the IT Support Services provides & delivers high levels of support by providing trends, reports & analysis of customer satisfaction, performance against agreed to service levels & plans for service improvementManage performance & development of team members that will enhance the relationship with our partnersWork with our global IT management teams to ensure NPS is obtained at the highest level in all geographical locationsAbility to influence team members, peers, customers & stakeholders You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 7+ years professional experience in supporting / leading enterprise infrastructure or applications in a formal enterprise service desk environment4+ years supervisory & management experience, preferably large teams with multiple locations4+ years of experience with various Global IT Service Desk technologies / platforms & ACD Systems. Demonstrated ability to fostering high collaboration between all team members in establishing a single, cohesive cultureExcellent knowledge of ITIL frame works for Service Delivery & service support processes; Thorough understanding of ITIL-best practices & trends Preferred Qualifications: Experience with supporting digital services & RPA / AI / ML initiatives a plusExperience & track record of transforming a Global IT Service Desk to improve delivery & satisfactionITIL v4.0 foundation certified Technology Careers with Optum.Information & technology have amazing power to transform the health care industry & improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely & securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care & lower costs for millions. This is where the best & the brightest work together to make positive change a reality. This is the place to doyour life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Technology, IT, Optum, OptumTech, Minnetonka, MN, Minnesota


Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at http://careers.unitedhealthgroup.com
Dice Id : uhgbot
Position Id : 861053
Originally Posted : 1 month ago

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