IT SUPPORT TECHNICIAN - ENDPOINT

  • Stifel,
  • Minneapolis, MN
  • 52 minutes ago
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Stifel
Customer Service, Diagnostic, Disaster Recovery, Hardware, Management, Technician
Full Time
Work from home not available Travel not required

Job Description




JOB SUMMARY


The IT Support Technician will provide moderately complex technical assistance and support to Stifel employed end-users. This position will help install, upgrade and troubleshoot hardware and software systems. This position performs routine preventive maintenance on all end user computer systems. Must possess a problem-solving attitude along with the ability to give and take clear technical instructions. This position must be familiar with diagnostic programs and remote troubleshooting techniques. Prompt, thorough and accurate customer service is expected to increase client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices.
  • Provide prompt support to users via email, phone, and other electronic means.
  • Provide direction and assistance to team members.
  • Own moderately complex issues through resolution, escalating to appropriate support member/team when necessary.
  • Troubleshoot complex issues autonomously, work independently to meet deadlines.
  • Keep leadership apprised of issues, status, and resolution, escalating when necessary.
  • Create technical documentation and procedures for updating enterprise knowledge base.
  • Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software.
  • Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Possible overtime and schedule changes based on business needs; remain on-call to assist in the event of off hours outages; on-call rotation of after-hours support is required.
  • Higher than average amount of bending and crawling as needed for installation. May occasionally lift up to 20 pounds.
  • Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 15%)





QUALIFICATIONS
  • High School diploma or equivalent required.
  • 4+ years related experience required.
  • Solid knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment.
  • Possess exceptional organizational time management skills.
  • Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
  • Solid knowledge of industry standard IT best practices, including disaster recovery and high availability concepts.
  • Effective communication skills and ability to relay information well in both written and verbal form.
  • Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
  • Good interpersonal interaction and able to work well with others.






Company Information

About Stifel Established in 1890 in St. Louis, Missouri, Stifel is one of the nation's leading full-service wealth management and investment banking firms. If you're looking for a challenging and satisfying career, we welcome you to be a part of an exciting, fast-paced environment that fosters creativity, innovation, and growth.
Dice Id : RTX169d5d
Position Id : 6770a802-5ba4-40c8-bd85-d7bcf83bff11
Originally Posted : 3 weeks ago

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