IT Service Desk Analyst

  • CBTS,
  • Cincinnati, OH
  • 1 week ago
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Service Desk, Help Desk, Windows
Full Time
Depends on Experience

Job Description

CBTS is currently seeking a Service Desk Analyst for a position located in Cincinnati, OH.


  • Serves as a technical resource for configuration, installation and troubleshooting for Desktop, Mobile Device, and Peripheral hardware.
  • Completes desktop/laptop/printer projects as assigned by Technical Services Management.
  • Identifies and resolves desktop/laptop/printer problems, such as device connectivity, hardware/software performance issues, etc. to ensure high reliability and optimal performance.
  • Adheres to Asset Inventory processes for IT Hardware and Software documenting additions, changes, and performing physical inventory of devices on a recurring basis in accordance with the processes.
  • Upgrades and maintains Desktop PCs and Mobile Devices.  Maintaining devices to limit unexpected interruption to Desktop services.
  • Maintains Desktop PCs and Mobile Devices, ensuring updates and maintenance is completed keeping the device in compliance with patching and update processes and procedures.
  • Performs other routine duties and completes special projects as assigned.


  • Two years’ experience supporting Desktop PC hardware and software.
  • Advanced knowledge of Windows 10 operating systems.
  • Proficient written and oral communication skills. Capable of facilitating interaction with internal and external individuals to obtain and disseminate information and resolve problems.
  • Ability to work independently following established guidelines, procedures and policies with periodic guidance from management.
  • Strong analytical and problem solving skills to identify research and resolve complex desktop/laptop/printer issues effectively and efficiently.


Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

Company Information

Wherever the journey takes your enterprise, CBTS has you covered. Whether your challenge is developing a cloud strategy, assessing security vulnerabilities, or developing an interactive experience for your customers, you need a partner that understands your strategic goals as well as your technology requirements. That partner is CBTS. From consulting to implementation to ongoing optimization, we combine deep technology experience with the expertise of professionals who bring a personal approach to all things cloud and beyond.

Dice Id : 10119424
Position Id : 7086165
Originally Posted : 1 year ago

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