IT Service Desk Level 1 Agents

  • eXcell,
  • Fort Mill, SC
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eXcell
C2H W2, C2H Independent, 1+ mos
BASED ON EXPERIENCE
Work from home not available Travel not required

Job Description

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.



* * * Contract to Hire Opportunity * * *



Multiple Openings for IT Service Desk Level 1 Agents



Work Schedule: Mon-Fri, 7a-9m with potential weekend hours, 40 hours / week.



Overview:


  • Provides support to end users on a variety of issues

  • Identifies, researches, and resolves technical problems

  • Responds to telephone calls, e-mail and personnel requests for technical support

  • Documents, tracks and monitors the problem to ensure a timely resolution

  • May involve use of problem management databases and help desk system

  • Works under immediate supervision


Qualifications:


  • Entry level to 3 years of experience in the field or related area

  • Windows 10 experience HIGHLY preferred

  • Knowledge of commonly-used tech support concepts, practices, and procedures

  • Ability to follow instructions and established guidelines

  • May require an Associate's Degree in a related area




W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Posted By

Janae Laury



Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 19-00515

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