IT Service Desk Technician

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VanderHouwen
IT, Technician, PC, Engineering, Accounting
Contract W2
Work from home not available Travel not required

Job Description

Job ID: 42780

IT Service Desk Technician
Our client is seeking a Service Desk Technician to join their IT Service Operations team based at their Portland, OR headquarters. In this position, you will provide front-line technical assistance and support to employees and management across all TEC locations. They are looking for candidates with IT technical support experience in a help desk setting who are able to manage a high volume of work (20-30 tickets/day on average) in a fast-paced geographically dispersed environment.

IT Service Desk Technician Responsibilities
Manage support requests and maintain ticket ownership using ticketing system (Kaseya throughout the support process. This includes recording support requests, events, and problems in Kaseya.
Set up new user accounts in active directory and set up hardware as part of the on-boarding process.
Maintain hardware updates and application versions.
Troubleshoot both hardware and software applications remotely and in-person.
Walk the customer through the problem-solving process to educate customers how to avoid the issue and where to find answers on their own so they are self-sufficient where possible.
Utilize vantage point as front-line support to the customer to assist management in identifying areas of improvement.
Escalate problems to appropriate teams where needed.

IT Service Desk Technician Qualifications
Education and/or experience equivalent to an associate degree in information systems, technology, or computer science
IT technical support experience in a help desk setting, preferably supporting 1,000+ users
Strong MDM experience (Airwatch preferred) & ticketing system experience (Kaseya preferred)
Strong understanding of IT policies and best practices
In depth understanding of PC's, mobile and other technology products
Ability to communicate effectively and professionally to all levels of staff and management within the company.
Superior customer service and communication skills- ability to effectively communicate with both technical and non-technical users.
Skill in troubleshooting and solving problems.

Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws."

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Company Information

VanderHouwen, founded in 1987, is a premier staffing provider of technology, engineering, finance and accounting professionals. At VanderHouwen, we pride ourselves on being experts in the industries we serve. From studying market trends to our extensive (and rapidly growing) network filled with new and established talent and organizations, we have an ear to the ground on a regional and national level. Take that industry knowledge and combine it with our commitment to providing respectful, personal, and consultative service to our clients and candidates. What do you end up with? A recruiting agency that feels like family. When you work with us, it's not just about jobs. It's about relationships. At VanderHouwen, our mission is to provide outstanding customer service in a straightforward, ethical, personal, and responsive manner. Our unique family-owned company offers individualized staffing services and solutions to our clients and candidates, creating value for everyone. We believe in diverse work environments. And we walk our talk. That's why we are proudly certified as a Woman Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC). When you partner with VanderHouwen, you'll receive a 360° consultative experience. From our comprehensive and streamlined evaluation process to our advanced matching techniques, we are invested in helping you map out and achieve your career goals. We will guide you every step of the way—from your current position to your dream job. Our recruiters will provide you with a personalized and confidential recruiting strategy. We understand that finding the perfect position can be a challenge, and our goal is to make your career transition as easy and productive as possible.
Dice Id : vhassoc
Position Id : 42780
Originally Posted : 2 months ago

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