Job ID: 42780
IT Service Desk Technician
Our client is seeking a Service Desk Technician to join their IT Service Operations team based at their Portland, OR headquarters. In this position, you will provide front-line technical assistance and support to employees and management across all TEC locations. They are looking for candidates with IT technical support experience in a help desk setting who are able to manage a high volume of work (20-30 tickets/day on average) in a fast-paced geographically dispersed environment.
IT Service Desk Technician Responsibilities
Manage support requests and maintain ticket ownership using ticketing system (Kaseya throughout the support process. This includes recording support requests, events, and problems in Kaseya.
Set up new user accounts in active directory and set up hardware as part of the on-boarding process.
Maintain hardware updates and application versions.
Troubleshoot both hardware and software applications remotely and in-person.
Walk the customer through the problem-solving process to educate customers how to avoid the issue and where to find answers on their own so they are self-sufficient where possible.
Utilize vantage point as front-line support to the customer to assist management in identifying areas of improvement.
Escalate problems to appropriate teams where needed.
IT Service Desk Technician Qualifications
Education and/or experience equivalent to an associate degree in information systems, technology, or computer science
IT technical support experience in a help desk setting, preferably supporting 1,000+ users
Strong MDM experience (Airwatch preferred) & ticketing system experience (Kaseya preferred)
Strong understanding of IT policies and best practices
In depth understanding of PC's, mobile and other technology products
Ability to communicate effectively and professionally to all levels of staff and management within the company.
Superior customer service and communication skills- ability to effectively communicate with both technical and non-technical users.
Skill in troubleshooting and solving problems.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws."