IT Site Support Level 2

Desktop Support, Help Desk, Windows 10, MDM, MS Office 365, executive support, Active Directory
Full Time
$60,000 - $65,000
Travel not required

Job Description

We're searching for an IT Site Support Analyst II, someone that has Executive support experience.  The person we placed here 12 months ago was just promoted.  The worksite is located in Atlanta, GA (Midtown).  Salary up to 65K, plus bonus, paid holidays, PTO, 401K and healthcare stipend

Must be located near Atlanta, GA (Midtown)

• Provide concierge support onsite and remote to senior level executives.
•Serve as the primary point of contact for the Executive Leadership team and the Executive Assistants who support them 24x7.
• Work directly with Executive Assistants to support Executive needs.
• Travel to provide support to the Leadership team and their Executive Assistants, on occasion. (off-site meetings)
• Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
• Install, upgrade, image, and support all executive desktops/laptops/MacBook hardware.
• MS Office 365 support knowledge, including Outlook Calendar administration and MS Teams support.
• Mobile devices management, including MDM enrollment, iOS upgrades, app support, and general troubleshooting skills
• Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
• Train users in the proper use of hardware and software such as MS Teams, VPN, Adobe, MS Office, MFA, etc.
• Establish trust with the Executive Leadership team by performing expert technical support while maintaining confidentiality and showing discretion.

Core Responsibilities:
• Serve as the primary point of contact for an assigned site.
• Work directly with Site Administrative Assistants to support Local Leadership needs.
• Installing and configuring Dell Hardware & peripherals.
• Image, upgrade pc/MacBook hardware through MDT, SCCM and Symantec Ghost.
• Install programs/software with executables and SCCM software center.
• Performing data migrations using various tools such as OneDrive.
• Accurately track & document the installation and or removal of equipment in CMDB.
• Coordinate directly with end-user in setup of new device, shipping and return of old pc.
• Respond to post deployment application and hardware issues related to refresh.
• Experience with end-user virtual private network configuration (Pulse, AoVPN).
• Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
• Assist in employee On-boarding process, including equipment procurement & imaging.
• Utilize ticketing system to document service request and incidents.
• Escalate IT service and application operational issues to tier 3.
• MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
• Printer management including standard break/fix of hardware, software, and networking issues.
• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
• Demonstrate ownership and manage executive incident resolution from end-to-end in a highly responsive manner.
• Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
• Participate in weekly IT Site Support meeting.
• Participate in team projects that enhance the quality or efficiency of Service Desk delivery.
• Attend training and compliance sessions as required.

Qualifications and Requirements:
• Three or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
• CompTIA A+ Certification, MCSE, or other IT Certifications.
• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and a strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to unboxing and disposal of OEM packaging.
• Routine transporting of items up to 30 lbs.

Dice Id : solpart
Position Id : MH-SSRGA2
Originally Posted : 3 weeks ago
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