IT Support Analyst II

Fortinet, JIRA, RMM, Python, Network security, Service desk, System administration, VMware ESXi, Windows PowerShell, VoIP, help desk, not corporate, work life balance, Best practices, Bash, Group policy, HTML, Remote support, Server administration, Troubleshooting, low code
Full Time
$75,000 - $90,000
Work from home available Travel required to 10%.

Job Description

About Us

A leading Business Services (Finance, Insurance, Real Estate) company located in Southern California is looking for a dynamic individual for our in-house Information Services Group.  In this position, you will provide support to end-users and complete a variety of IT project work both independently and as a team.

WHY WORK HERE?

We value technology professionals' impact to grow our business -- good technology allows us to grow and IT is even more critical today!  YOU allow us to do what we do.   We are looking for a team-centered individual who enjoys can also work independently, moves quickly, and provides thoughtful contributions.

We are a privately held company, we are not top-heavy in management, decisions are made locally and thoughtfully.

Personal Traits:

  • You think of yourself as an IT Professional, not the "IT Guy or Gal"
  • Want to grow and expand your technical knowledge, you challenge yourself to learn more
  • A professional with a "can do" attitude
  • A passion to get things done efficiently, improve the process
  • Ability to work under pressure, deadlines at times, and ability to pivot to new priorities when needed.

Required Qualifications:

Salary range will depend on technical and non-technical expertise and ability to execute projects.

  • 5+ years in Systems Administration will consider others depending on work experience, certifications, and ability to deliver results.
  • Bachelor's degree helpful, or comparable work experience
  • Remote support in a multi-office environment with at least 200+ end-users.
  • Troubleshooting skills with the ability to evaluate business problems and make recommendations
  • Ability to automate repetitive tasks, configure and deploy solutions thoughtfully with best practices and security in mind.
  • Excellent interpersonal, written, and verbal skills for technical and non-technical audiences.
  • Post-COVID Local travel to branch offices, within Southern California.

Technical Expertise:

You may have some or many of these skills, but not expected to have all of these:

  • Office 365 Administration, PowerShell, Python, Bash, Windows Desktop/Server Management, RMM, Group Policies, WSUS, vPro, VMWare ESXi, JIRA Service Desk
  • Understand concepts of, Change Management, BCDR,
  • Able to support existing: LAN/WAN, SD-WAN, VoIP, DNS
  • Desirable/Opportunities for growth: programming experience, HTML, CCS5, JavaScript, PHP, Low Code Tools, managing datasets.

Certifications Desirable:

Microsoft MCSA, A+, Network+, Security+, Cloud Essentials+, Cloud+, FortiNet, CCNA, AWS CSA, ITIL, Microsoft 365 Certified, various levels.

Dice Id : RTX1b9fd0
Position Id : 6941673
Originally Posted : 2 months ago
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