The IT Support Engineer position will be responsible for taking incoming requests for support via phone and email by gathering information from the end user, creating a trouble ticket and performing mid-level remediation actions including repair, replacement and installation of equipment, incident escalation and ticket resolution.
The IT Support Engineer directs and trains community-based technical resources and assists them with the resolution of a wide range of service issues, such as connectivity and device configuration, and maintenance and operation. This position may travel to service endpoints and participate in formal and informal quality improvement and skills development activities and share technical problems and solutions with other members of the IT Support Team.
The IT Support Engineer job is an ideal platform for people who want to rise to higher positions in the IT field. This is a high potential career path and we're looking for people that want to take advantage of an opportunity for their future. As they interact a lot with all IT specialties, it provides them with an opportunity to learn new skills.