IT Support Lead

Full Time

Job Description

This client is a well-known university in the Boston area. They are looking for an IT Support Lead that can to join their Service Desk team. In this position, you would supervise day-to-day operational activities of the Service Desk that provides tier 1 and tier 2 support to staff, faculty, and students. Additionally, you would assist in the professional development of the Service Desk staff, manage project work between groups, and practice efficient IT resolutions as a point of escalation. This is a full time position and is on site in the Boston area.
Required Skills & Experience
  • 3+ years of experience in Service Desk/IT Support
  • Bachelor's Degree in related field
  • Experience with a ticketing system
  • Excellent customer service skills
  • Excellent problem-solving skills
Desired Skills & Experience
  • Experience with ServiceNow
What You Will Be Doing
Daily Responsibilities
  • 60% Hands On
  • 20% Management Duties
  • 20% Team Collaboration
The Offer
You will receive the following benefits:
  • Medical Insurance
  • Dental Benefits
  • Vision Benefits
  • Paid Time Off (PTO)
  • 401(k)


Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Dice Id : 10105282
Position Id : 514585
Originally Posted : 2 months ago
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