IT Support

IT Support, Active Directory, Windows, Microsoft
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Overview
Medpace is a scientifically-driven, global, full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Medpace’s mission is to accelerate the global development of safe and effective medical therapeutics through its high-science and disciplined operating approach. We leverage local regulatory and deep therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, Medpace employs approximately 2,700 people across 36 countries.

Job Summary
Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department.

Responsibilities

  • Administrate user accounts for network, e-mail, and other applications;
  • Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
  • Identify, research and resolve technical problems of IT equipment and software applications;
  • Respond to IT tickets, telephone calls, e-mails, and requests for technical support; and
  • Document, track, and monitor problems to ensure timely resolutions.

Qualifications

  • Associate's Degree in Computer Science or Information Technology;
  • At least 1 year of experience in a help desk or IT Support role;
  • Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus; and
  • Ability to work shifts Monday – Saturday.

Posted By

Mark Sandman

5375 Medpace Way Cincinnati, OH, 45227

Dice Id : RTL948269
Position Id : 6140751
Originally Posted : 4 months ago
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