IT Support Specialist - Secret Cleared

IT, Desktop, Windows, Network, Security, Analyst, Customer Service, Help Desk, Technician, Call Center, System
Full Time

Job Description

*Active DoD Secret or Top Secret Clearance Required*

Zachary Piper Solutions is currently seeking for a Secret Cleared IT Support Specialist to work for an IT Services team supporting a large federal contract supporting the DoD in Washington, DC.

Responsibilities for the IT Support Specialist include:
  • Providing Desk side support to all staff members within the organization for various devices/technologies
  • Providing Tier I/II level user support, troubleshooting hardware, computer systems, and software
  • Installing, configuring desktops, laptops, printers, mobile devices. software, and device re-imaging
  • Handling priority tickets quickly and efficiently


Qualifications for the IT Support Specialist include:
  • 1+ Years Desktop/IT Support experience
  • Experience with hands-on troubleshooting and support for IT Devices
  • Experience with Windows Servers and Active Directory is preferred
  • Must hold an active IAT Level I certification, such as CompTIA A+, Network+, or Security+
  • Must hold an Active Secret Clearance, can hold a Top Secret Clearance


Compensation for the IT Support Specialist includes:
  • Salary Range: $55,000 - $65,000 based on experience
  • Full Benefits: United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP, PTO, and Paid Holidays


Keywords: Service Desk, Service Desk Analyst, Customer Service, HelpDesk, Help Desk, Desktop, Field Technician, IT Support, Call Center Support Represent, Call Center, Customer Support, Ticketing System, End user support, End-User, Communication, Active Directory, Windows, Windows 7, Windows 8, Windows 10, Microsoft Office 2013, Microsoft Office 2016, Office 365, Migration, SCCM, CompTIA Security+, Sec+, Security +, Sec +, Secret Security Clearance, Secret Clearance, Active Secret, Top Secret Clearance, TS, TS/SCI
Dice Id : 10430981
Position Id : 35230
Originally Posted : 5 months ago
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