Founded in 1998, Matrix Technology Group is an ERP and IT consulting services provider.
Matrix Technology Group provides Services into ERP, BI and Application Development. Our staff's Passion, and dedication set us a apart from other IT firms. Our team is Dynamic and is focused to our Client needs. Our Team is geared to work with Consultants and our Clients to achieve higher performance. We want to work with you and want to welcome Candidates who are Talented, Passionate, and Dedicated and have Ambition to grow.
One of our highly esteemed client has immediate need for strong IT Support Specialist
Job Description is as follows:
One of our client is looking for IT Support Specialist ((Feel Free to reach me at 908-279-1275 OR E-mail me: ssawant at rate matrixonweb.com))
Job Title:IT Support Specialist Location: San Diego, CA
Department: IT Service Management/Operations Job Category: Information Technology Job Code: 6571 Job Title: IT Support Specialist
The technicians primarily responsibility is to provide technical and customer support to end users.
Technicians will provide support though 3 different channels.
In person via tech-lounge: The tech-lounge is a walk-up center where users can come in and get immediate help from a technician without the need of a pre-existing ticket.
Typically for 2 non-consecutive weeks out of the month, technicians will be scheduled for a morning or afternoon shift at the tech-lounge.
Over the phone: Whenever a customer calls our IT Support Helpline, technicians dialed in to the queue will assist users with issues they may have. We strive for resolution on first contact, meaning we enable the technicians with all the tools necessary to resolve or address the majority of the issues the come through the phone.
Typically for 2 non-consecutive weeks, technicians are scheduled for a phone shift in the morning, mid-day, or afternoon.
Note: Technicians are NOT scheduled for a tech-lounge shift and a phone shift on the same week.
Office 365 (Exchange)
Microsoft Office Suite
MS Active Directory
IT Performance Metrics
Service Level Agreements
Meeting and Event Support
Strong Mac OS X/macOS 10+ (Sierra/High Sierra) and moderate Windows 7/8/10 knowledge
((Feel Free to reach me at 908-279-1275 OR E-Mail me: ssawant at rate matrixonweb.com))
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.