IT Support Specialist (MAC OS)

IT Support, MAC OS, Windows ,Office 365 (Exchange), Microsoft Office Suite, MS Active Directory, Casper/JAMF
Contract W2, Contract
Depends On Experience
Telecommuting not available Travel not required

Job Description

Founded in 1998, Matrix Technology Group is an ERP and IT consulting services provider.

Matrix Technology Group provides Services into ERP, BI and Application Development. Our staff's Passion, and dedication set us a apart from other IT firms. Our team is Dynamic and is focused to our Client needs. Our Team is geared to work with Consultants and our Clients to achieve higher performance. We want to work with you and want to welcome Candidates who are Talented, Passionate, and Dedicated and have Ambition to grow.

One of our highly esteemed client has immediate need for strong IT Support Specialist

Job Description is as follows:

One of our client is looking for IT Support Specialist ((Feel Free to reach me at 908-279-1275 OR E-mail me: ssawant at rate matrixonweb.com))

Job Title:IT Support Specialist  Location: San Diego, CA

Job Description:

 Department: IT Service Management/Operations Job Category: Information Technology Job Code: 6571 Job Title: IT Support Specialist

Duties: 

The technicians primarily responsibility is to provide technical and customer support to end users.

Technicians will provide support though 3 different channels.

In person via tech-lounge: The tech-lounge is a walk-up center where users can come in and get immediate help from a technician without the need of a pre-existing ticket.

Typically for 2 non-consecutive weeks out of the month, technicians will be scheduled for a morning or afternoon shift at the tech-lounge.

Over the phone: Whenever a customer calls our IT Support Helpline, technicians dialed in to the queue will assist users with issues they may have. We strive for resolution on first contact, meaning we enable the technicians with all the tools necessary to resolve or address the majority of the issues the come through the phone.

Typically for 2 non-consecutive weeks, technicians are scheduled for a phone shift in the morning, mid-day, or afternoon.

Note: Technicians are NOT scheduled for a tech-lounge shift and a phone shift on the same week.

Relevant Technologies/Skills:

Mac OSX

Windows

Office 365 (Exchange)

Microsoft Office Suite

MS Active Directory

Casper/JAMF

LANDesk

2FA/MTA

RSA

VPN

CRM

SCCM

 

Video Conferencing:

Cisco Telepresence

WebEx

LifeSize

Polycom

 

Mobile:

MDM

iOS

Android

Windows Mobile

 

Asset Management

Hardware Documentation

Project Management

Hardware/Software Procurement

IT Performance Metrics

Service Level Agreements

Meeting and Event Support

Preferred Experience:

Strong Mac OS X/macOS 10+ (Sierra/High Sierra) and moderate Windows 7/8/10 knowledge

  ((Feel Free to reach me at 908-279-1275 OR E-Mail me:  ssawant at rate matrixonweb.com))

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Dice Id : mategr
Position Id : Sk09-7643
Have a Job? Post it

Similar Positions

Desktop Support Analyst
  • Core BTS
  • San Diego, CA
Systems Support Specialist/Help Desk
  • CoStar Realty Information, Inc
  • San Diego, CA
Service Desk Specialist
  • Kforce Inc.
  • Camp Pendleton, CA
IT Service Desk Specialist
  • ICW Group (Insurance Company of the West)
  • San Diego, CA
Desktop Support Technician
  • Robert Half Technology
  • Chula Vista, CA
Sr. PC Technician
  • TEKsystems, Inc.
  • San Diego, CA
Desktop Support Technician
  • eXcell
  • San Diego, CA
Service Desk Manager
  • Cetera Financial Group
  • San Diego, CA
IT Support Technician 16703
  • HII-TSD Camber Corporation
  • San Diego, CA
Operational Technical Support Representative
  • DynTek Services Inc
  • San Diego, CA
Technical Support Representative/BI Consultant
  • Halo Business Intelligence/Logility Inc.
  • San Diego, CA
System Support Analyst
  • Dynanet Corporation
  • San Diego, CA
Lead Systems Support
  • Xtreme Consulting Group, Inc.
  • San Diego, CA