IT Support Specialist

helpdesk, desktop support
Full Time
Up to $125,000
Work from home not available Travel not required

Job Description

IT Support Specialist - Job Description

Our client is looking for a Technical Support Specialist to join the Information Technology team and support our diverse and talented staff in offices around the globe. The Technical Support Specialist is first and foremost a customer service role. Attitude and attention to detail are as revered as technical competency, and a successful candidate must have well rounded technical knowledge as well as the ability communicate effectively, to understand the problem, and explain its solution in a timely manner. If you like to take things apart, tinker, read tech blogs, and/or constantly strive to understand every aspect of some system, we re definitely looking for you.

Specific Responsibilities:

- Provides support to onsite and remote users via in person, chat, email, and phone

- Video / audio conference setup and support. Ensure all sites are connected on time and receiving / transmitting good audio / video

- Troubleshoots and resolves hardware, software, and configuration issues

- Supports corporate email, Active Directory, and onsite network

- Interfaces with 3rd party vendors to troubleshoot issues

- Creates documentation for issue resolution

- Quick response to emergency / ad-hoc requests

- Maintains current inventory of hardware, software licenses, and office equipment

- Setups/maintains/procures on premise equipment and network

- Assist with onboarding and off boarding employees

- Manages Office 365 environments; OneDrive for Business, SharePoint, Skype for Business, Security and Compliance Center

- Support and engineering for Cisco routers, switches and firewalls

- Technical Lead on IT projects from concept to delivery.


  • Knowledge of cloudbased architecture concepts (i.e. AWS, Azure, etc.)
  • Comfortable with a mixed Windows/OS X environment
  • Experience in Active Directory administration and IAM management
  • Basic networking knowledge including SDN, router management and wan design
  • 5 years experience working in information technology support and implementation
  • Knowledge of disaster recovery preparation and implementation strategies
  • Excellent troubleshooting, communication, and customer service skills
  • Team Player, multitasker, great attitude
  • Available to support a 24x7 production environment
  • Experience in working in a financial firm a plus

Keys (Must haves):

  1. Support Engineer Desktop, AWS
  2. Cloud computing experience (2-3 years of experience)
  3. Cloud migration experience
  4. Excellent communication (business side, developers)
  5. Documents very well
  6. A/V experience - Conference work - Zoom mtgs, email security
Dice Id : 10477273
Position Id : 6224102
Originally Posted : 2 months ago
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