IT Support Specialist III

Xoriant Corporation,
Sunnyvale, CA 94085
1 day ago

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Support Specialist, SCCM, Ticketing, Windows, MacOS, Intune, Active Directory

Contract W2, 6 Months

Depends on Experience

Travel required to 100%.

Job Description

Hi,

Job Position: IT Support Specialist III

Job Location: Sunnyvale, CA

Job Duration: 6+ Months Contract

Job Description:

Duties:

Troubleshoot to resolution with Windows 10, macOS, Microsoft 365 and other internal application software issues as assigned
Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Dell and Microsoft
Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms
Perform remote user support with US locations (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, New York, Boston, Tampa)
Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
Help troubleshoot and work with telecom engineers to resolve end-user telecom issues
Provide outstanding customer service
Build and maintain IT knowledge base by creating knowledge management articles
Participate in IT Asset Management by performing duties such as receiving, inventory, decommission, and reclamation.
Ability to lift 50 lbs.

Skills:

Extensive knowledge of Windows 10, macOS, and Microsoft 365
Support knowledge and experience with hardware from Dell, Microsoft, and Apple
Understanding of system administration, basic networking, and VoIP concepts
3+ years’ experience working in a fast-paced and dynamic but VERY customer-focused IT Helpdesk environment
Desired technical experience and knowledge
- Microsoft Intune or SCCM
- JAMF MDM
- Active Directory administration
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Detail-oriented, deadline, and results-driven
Excellent written and verbal communication skills
Strong customer service background

Education:

Education required for IT support specialists typically includes at least a high school diploma, but previous experience, a two- or four-year college degree, and/or technical certifications can also be required.

Skills Required:

WINDOWS 10
COMPUTER SUPPORT
OUTSTANDING COMMUNICATION SKILLS
ADMINISTRATION/COMPUTER
DESKTOP HARDWARE

Additional Skills:

IT SUPPORT
ASSET INVENTORY
ADMINISTRATIVE SUPPORT/CUSTOMER SERVICE
PRINTING
TRAINING
MAINTENANCE
MICROSOFT SHAREPOINT

Thanks & Regards,

Himanshu Verma

Sr. IT Resource Executive - US Recruitment

Email:

Cell: VoIP:

www.xoriant.com

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Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.

Company Information

A Place to Build a Career – And a Life

A workplace should be welcoming and engaging, and work, exciting and meaningful. Our culture is an embodiment of three decades of hard work nurturing our employees with the right blend of opportunities – from pursuing innovative career tracks, upskilling professional development, through best-in-class learning and training, to ensuring a fulfilling work-life balance.

Our success is driven by the long-term vision of our leadership team. It permeates the workplace and is manifested in the actions of our passionate employees. Every Xoriant employee is the epitome of commitment to excellence, emboldened by an innovative and collaborative mindset. As a diverse and inclusive organization, we endeavor to ensure a work environment that offers equal opportunities to optimize performance and foster growth. At every level of the organization, we work hard to make Xoriant a great workplace we look forward to every day.