IT Support Specialist III

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Xoriant Corporation
Support Specialist, SCCM, Ticketing, Windows, MacOS, Intune, Active Directory
Contract W2, 6 Months
Depends on Experience
Travel required to 100%.

Job Description



Job Position: IT Support Specialist III

Job Location: Sunnyvale, CA

Job Duration: 6+ Months Contract


Job Description:


  • Troubleshoot to resolution with Windows 10, macOS, Microsoft 365 and other internal application software issues as assigned
  • Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Dell and Microsoft
  • Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms
  • Perform remote user support with US locations (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, New York, Boston, Tampa)
  • Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
  • Help troubleshoot and work with telecom engineers to resolve end-user telecom issues
  • Provide outstanding customer service
  • Build and maintain IT knowledge base by creating knowledge management articles
  • Participate in IT Asset Management by performing duties such as receiving, inventory, decommission, and reclamation.
  • Ability to lift 50 lbs.



  • Extensive knowledge of Windows 10, macOS, and Microsoft 365
  • Support knowledge and experience with hardware from Dell, Microsoft, and Apple
  • Understanding of system administration, basic networking, and VoIP concepts
  • 3+ years’ experience working in a fast-paced and dynamic but VERY customer-focused IT Helpdesk environment
  • Desired technical experience and knowledge
    • Microsoft Intune or SCCM
    • JAMF MDM
    • Active Directory administration
    • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Detail-oriented, deadline, and results-driven
  • Excellent written and verbal communication skills
  • Strong customer service background



  • Education required for IT support specialists typically includes at least a high school diploma, but previous experience, a two- or four-year college degree, and/or technical certifications can also be required.


Skills Required:

  • WINDOWS 10


Additional Skills:



Thanks & Regards,

Himanshu Verma

Sr. IT Resource Executive - US Recruitment


Cell: VoIP:





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Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.

Company Information

A Place to Build a Career – And a Life

A workplace should be welcoming and engaging, and work, exciting and meaningful. Our culture is an embodiment of three decades of hard work nurturing our employees with the right blend of opportunities – from pursuing innovative career tracks, upskilling professional development, through best-in-class learning and training, to ensuring a fulfilling work-life balance.

Our success is driven by the long-term vision of our leadership team. It permeates the workplace and is manifested in the actions of our passionate employees. Every Xoriant employee is the epitome of commitment to excellence, emboldened by an innovative and collaborative mindset. As a diverse and inclusive organization, we endeavor to ensure a work environment that offers equal opportunities to optimize performance and foster growth. At every level of the organization, we work hard to make Xoriant a great workplace we look forward to every day.

Dice Id : xorca001
Position Id : 7389766
Originally Posted : 11 months ago

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