IT Support Specialist

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Robert Half Technology
IT, Help Desk, Analyst, Database, MCSE, PC, Windows, CRM, Supervisor
C2H Independent, Contract Independent, Contract W2, C2H W2
Work from home not available Travel not required

Job Description

Description

Robert Half is seeking an IT Support Specialist II.
For immediate consideration for the IT Support Specialist email Janelle.murray@rht.com

The Support Specialist coordinates, diagnoses, and troubleshoots incoming global employee calls, tickets and external webmaster candidate emails. They Provide support services to employees and candidates with technical problems and information technology issues involving desktop from local personnel and field office employees as well as employees using network remote access. The Support Specialist provides timely resolution of problems or escalation on behalf of customer or candidate to appropriate technical personnel. They provide case (incident) status updates to management and end-users. The Support Specialist supports and maintains effective relationships with users. They adhere to standard operating procedures and customer service guidelines relating to remote IT support.

Specific Responsibilities:
Answer front line support calls from corporate and field users with the ability to assist users with "how to questions" on various technical Issues.
Troubleshoot and resolve computer, network, and/or software issues including basic terminal server user maintenance from corporate and field users. Document all support incidents into support team Incident Tracking Database.
Contribute to support team knowledge base on a regular basis with current and relevant customer and team documentation.
Able to help spot trends and work to validate solutions.
Assign tasks to third level support and/or IT escalation teams for further assistance.

Requirements

Qualifications:
High School Diploma or equivalent. College degree preferred.
2+ years Technical Support experience preferred.
Office 365
Active Directory
ServiceNow ticketing system
MCSE or Equivalent experience preferred.
PC Troubleshooting knowledge.
Medium level of experience with using Microsoft Office Suite.
Good understanding of Windows OS.
Ability to respond to phone calls, emails and incidents 80% of an 8 hour day at a desk in a cube environment.
Enter via keyboard information into a CRM Database.
Make decisions as to what issues and to which department to escalate problems while gauging the impact and priority of these issues for our customers.
Assist level I technicians with troubleshooting.
Ability to meet department standards.
Occasionally attend meetings in person and sometimes through conference calls.
Ability to perform work with limited instruction.
Consults with Level 3 or Lead/Supervisor as needed or on issues that require approval and exceed limit of authority.

**** For immediate consideration for the IT Support Specialist email Janelle.murray@rht.com

Technology doesn't change the world. People do.


As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.


Leader among IT staffing agencies


The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.


We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.


Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.


All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.


2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.


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Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 03710-0011197303
Originally Posted : 2 months ago

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