IT Support Technician - Level 2

Active Directory, Computer repair, Customer service, Desktop, IT, Laptop, Technical support, Troubleshooting, Hardware, Microsoft Office, Microsoft Exchange, Microsoft Outlook, Microsoft Windows, Microsoft Windows 7, Networking, Printers, Problem solving, Infrastructure
Full Time
$60,000 - $70,000
Travel not required

Job Description


• Own Incidents and Service Requests which require in-person presence at the facility
• Provide technical support for both local and remote users
• Consistently ensure end-users are communicated the status of their request(s) and are aware of expected timeline to resolution
• Troubleshoot and resolve/escalate issues with internal business applications
• Install, configure and support various types of hardware including desktops, laptops, monitors, phones, peripherals and printers
• Escalate requests, where appropriate, to other IT technicians or engineers
• Report and update service requests in a timely, clear and concise manner
• Partner with Systems Engineering team to implement system and infrastructure enhancements and changes
• Assist in the on-going development of Technical Support knowledgebase
• Manage hardware inventory (desktops, laptops, tablets, mobile devices) at the facility to support hardware needs throughout the organization
• Support company Food Safety efforts through commitment and compliance to SQF standard practices and policies
• Follow plant quality practices including Good Manufacturing Practices, or GMP’s

• Associates Degree or Bachelor’s degree completed in computer technology related program
• 3-5 years of experience providing desktop support ideally in a medium to large scale business
• Understanding of IT best practices including basic password security
• Committed to providing excellent customer service
• Assertiveness in pursuing resolution to issues
• Ability to professionally communicate both electronically and over the phone
• Experience supporting end-users both in person and at remote locations preferred
• Ability to work well in a collaborative decentralized team environment
• Must have strong problem solving and organization skills
• Strong verbal, written, telephone and customer service skills
• Must have high attention to detail
• Must be able to manage multiple work items at one time with a high sense of urgency

Technical Knowledge
• Microsoft Operating Systems: Windows 7/10 desired
• User and Group Administration in Active Directory
• Basic PC repair skills
• Software Support: Microsoft Office 2010/2016
• Exchange/Outlook e-mail support
• Network troubleshooting skills as related to computer network connectivity
• Ability to manage simple file server share permissions
• A+, Network+, or Microsoft certifications a plus


Dice Id : solpart
Position Id : 6748314
Originally Posted : 2 weeks ago
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