IT Support Technician 1 (Onsite in Grand Prairie)

  • Prosum,
  • Grand Prairie, TX
  • 5 days ago
Technical support, Software, Security analysis, Networking, OS X, Microsoft Windows 7, Microsoft Windows, Infrastructure, Microsoft Certified Professional, IT infrastructure, Hardware, Cisco
Full Time
$25 - $30

Job Description

  • Monitor technology support requests and provide support to staff and volunteers
  • Perform root cause analyses to continuously improve user experience and strengthen business applications
  • Contribute to the maintenance, configuration, administration, and documentation of TR’s technology infrastructure, to include computers and networks, standard applications, SaaS systems, telecommunications, A/V, and LMR communications
  • Assist in the development, review, and enforcement of company best practices, standards, and guidelines
  • Data entry and maintenance of technology assets in inventory system
  • Proactive monitoring and reporting of potential threats, vulnerabilities and other risks to company assets, systems, and infrastructure
  • Contribute to front line contingency planning and threat management
  • Support security assessments and audits, penetration testing, and threat management, while identifying/mitigating security risks in implementation and business processes

Onsite in Grand Prairie TX

Experience and Background:

  • S. or B.A. degree or equivalent experience
  • At least 1 year of field technology support experience or relevant experience
  • Experience with Windows 7/8.x/10 + Server 2008 R2/2012 + macOS
  • Ability to install, support, and troubleshoot PC and Apple hardware and software
  • Familiarity with administration of systems and applications, including but not limited to Windows, Palantir, Cornerstone On-Demand, Adobe, Apple iOS, Android OS, Mobile Device Management, Motorola LMR radios, Cisco Meraki devices, video conferencing software
  • Preferred: Applicable certifications from Microsoft (MSSA/MCP/MCSE/MCDST/etc.), CompTIA (A+/Network+/Security+/etc.), and Cisco (CCT/CCNA/CCNP/etc.)
Dice Id : prosum
Position Id : SC22348
Originally Posted : 1 month ago
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