IT Support Technician

  • Inceed,
  • Denver, CO
  • 2 weeks ago
Active Directory, POS, Service desk, Hardware, Tablet, Laptop, IT, Technical support, Mobile support, Microsoft Office, End-User Training, iOS Support, Troubleshooting
Contract W2, 3 Months
$18 - $21

Job Description

Summary

This person is responsible for troubleshooting network, application, and system problems.  Works with daily users of the business applications and/or IT personnel working on a wide variety of systems and processes. Works through advanced problems with assistance from Senior Technicians, Help Desk and/or Manager. 

Job Functions

  • Answers incoming calls, email, and trouble tickets from end-users
  • Troubleshoots all problems to achieve resolution for end-users. Escalates issues to team leadership.  Places internal IT and third party vendor service calls, consistently follows-up through call resolution
  • Works with customers to identify and interpret requirements, needs, and problems. Responds quickly to customer’s requests with appropriate guidance
  • Resets/unlocks AD accounts and passwords. Maintains up-to-date user contact information in ticket tracking system. 

Minimum Requirements

  • High school diploma or equivalent required, some college and/or technical trade school preferred
  • 2 – 3 years’ experience as a Help Desk Tech. Previous experience with Windows 7 environments preferred
  • Basic technology troubleshooting skills for both hardware and software
  • Good oral and written communication skills a must
  • Customer Service oriented
Dice Id : 10116054
Position Id : 6661568
Originally Posted : 2 months ago
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