DLH is a trusted provider in the Federal space of technology-enabled healthcare and public health services, medical logistics, and readiness enhancement services to military service members, veterans, children and families, and our at-risk and underserved communities. We leverage the latest technologies for our IT Infrastructure to include cloud solutions, advanced security measures, mobile workforce and more. Our operations and environments follow industry best practices and numerous Federal regulations.
The Desktop Support Technician reports to the Director of IT. The Desktop Support Technician works with the Systems Engineer to deploy and maintain all technical hardware and software while also providing expedient technical support to store personnel and systems. This position serves as the first line of response for technical issues and optimizes available resources to ensure accurate and efficient problem solving. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Additionally, technical support will span equipment and users locally and across our main office locations and mobile workforce. This is a unique opportunity that combines hands-on experience, operational effectiveness, server and systems administration, and an environment with the latest state-of-the-art cloud technologies, enterprise, and DevOps platforms.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
User Support and Ticket Management:
Formal Education and Certification:
*Travel Requirement: 10%
DLH is committed to fostering a diverse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.