IT Support Technician Direct Hire Charlotte, NC
Due to increased business, our client needs an additional Technical Support person on site here in Charlotte.
Here are some details:
• Primary Contact for the IT Help Desk Level 1 Client Support • Computer and Software Rollouts
• Monitor and troubleshoot network outages • Insure all endpoints are patched and updated Client Support • Primary Contact for the IT Help Desk • Level 1 Client Support
• Route calls to other IT team members as needed to resolve issues • Document all issues in IT ticket system • Mobile application support • Printer and copier support for all offices and job sites
• New Employee Orientation Device Setup and Software Installation • Rollout Device using standard setup procedures • Create new Windows hard drive images • Rollout new software and upgrades as needed
• Backup user data • Update computers and users in Active Directory Support Client-Side Applications • Microsoft Windows • MacOS • iOS Operating system and base applications
• Microsoft Office Company Standard iOS Applications IT Staff Support • Manage support requests to ensure proper customer service • Cross-train IT team members on critical tasks and processes • Documentation of configuration and processes related to responsibilities
Direct Hire with full benefits and competitive salary
About Jones Grove
Jones Grove brings over 25 years of dedicated Information Technology recruiting to the marketplace and that has led us to place virtually every function within an IT organization.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.