IT Support Technician

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Kforce Technology Staffing
Contract W2, Temp
Competitive
Work from home not available Travel not required

Job Description

RESPONSIBILITIES:
Kofrce's New Haven, Connecticut (CT) client is looking for a short-term IT Support Technician on a contract basis.

Purpose:
As a member of our client's IT Client Services Team, you will provide technical computer assistance to faculty, staff and students which includes problem recognition, research, isolation, resolution and follow-up. This role requires experience and understanding of computing systems and networking applications. This position involves the use of help desk incident tracking system and system monitoring tools.

Responsibilities:
* Monitor and respond quickly and effectively to requests received through the Help Desk channels (walk-up, telephone based and email)
* Monitor service desk for tickets assigned to the IT queue and process per documented procedures
* Provide tier 1 assistance to end-users related to computer and or networking problems, and services and procedures within the Community; Troubleshoot user problems with computer hardware, software, and networking; Analyze and resolve user problems, prepare documentation, and informational materials for non-technical users; Research and analyze software and network problems and recommend solutions or resolve independently
* Solve technical problems and only escalate problems of a complex nature
* Work as part of an integrated IT team and with other personnel within a multi-vendor multi-platform environment; Share knowledge with IT team; Assist in IT training programs for the user community
* Responds to emergency calls and routine calls; Analyzes problems to determine if a technician site visit is required; Creates work order and follow-ups on technician visit to ensure resolution; Documents all reported problems
* Provides technical expertise and consultation in researching, analyzing and implementing hardware and software solutions of varying scope: from one user to all users
* Act as project leader for assigned IT projects with minimal supervision

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Posted By

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Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITAQG1869166
Originally Posted : 1 month ago

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