IT Support Technician

CompTIA, TCP/IP, ServiceNow, Windows 10, VPN
Contract W2
Depends on Experience
Work from home not available Travel not required

Job Description

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."

Primary Duties:

  • Acts as initial point of contact for the firm Information Technology Team, receiving incoming request for IT Support.

  • Gathers and logs incoming support request, resolution, status and follow-up information into support tracking system.

  • Provides first and second level support to troubleshoot and resolve issues involving items such as the following;

  • Coordinates with and escalates issues to the next level of support personnel as appropriate.

  • Assist in inventory and tracking of hardware and software assets.

  • Using standardized procedures, prepare IT equipment for issue, to include configuration and installation of operating system/software image.

  • Utilize remote management tools to assist users and resolve issues

  • Hardware: Printers, Scanners, Peripherals, etc.

  • Software: System Software (Windows 7, Windows 10)

  • Firm Applications: Caseware, GoFileRoom, etc.

  • Common off the shelf (COTS) applications (MS Office 2010/2016, Adobe Acrobate, etc.)

  • Connectivity: Network access (User Accounts, Email, Internet and LAN), Remote Access clients (Virtual Private Network VPN)

  • Video/Audio conferencing

  • Mobile communication devices (Blackberry, Smartphones)

Required Skills
Technical Requirements:

  • Possession of CompTIA A+, Network+, or Microsoft certifications.

  • 3+ years of IT support experience in a Microsoft environment.

  • 2 or 4 year degree in Computer Science or Information Systems preferred.

  • Knowledge of installation and maintenance of Windows 7 operation systems.

  • Basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure.

  • Understand basic Information Technology security concepts. (Antivirus, Spam blockers, etc.)

  • Familiarity with Microsoft Office 2010/2016 suite (Word, Excel, Outlook, PowerPoint).

  • Understanding of ServiceNow or similar ITSM tools.

  • Ability to manage support tickets, ensuring timely updates and resolution.

  • Ability to apply critical thinking and a methodical approach to problem identification and resolution.

Non-Technical Requirements:

  • Exceptional customer service skills.

  • Effectively communicate both verbally and in written form to all levels of Firm staff.

  • Ability to work collectively with Team supervisors and peers on projects.

  • Capable of working independently and manage multiple tasks simultaneously.

  • Maintain an organized and efficient work area, including maintenance of supplies and equipment.

  • Work in an effective, consistent manner maintaining quality assurance and compliance with established directives, policy and best practices.

  • Maintain a professional manner and appearance in the workplace.

  • Demonstrate integrity at all times both in and outside the workplace.

  • Maintain the confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information.

  • Accommodate flexible work hours, including Saturdays, during tax season.

  • Occasionally travel to other office locations.

Posted By

Kofi Anim

Dice Id : 10116775
Position Id : 6046956
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