IT Support Technician Level 2

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ConsultNet, LLC
Full Time

Job Description

Job Description

Title: IT Support Technician Level 2
Location: Hauppauge, NY
Type: Contract to Hire

Summary:
Our client is seeking a Level 2 Support Technician who will be responsible for resolving issues for their client base. Support requests range from printer/copier Helpdesk calls to hardware, software, and network related calls. Support technicians are responsible for both telephone and field calls.

Experience
  • Strong knowledge in Windows 7-10 operating systems
  • Microsoft Office 365 and on-premise Office issue remediation
  • Windows Server 2008-2019, Active Directory, DNS, DHCP, Group Policy
  • Microsoft Exchange Server 2007-2016
  • Understanding of Hypervisors Hyper-V and VMware
  • Understanding of VoIP and PBX telephone systems
  • Layer 2 Networking skills, knowledge of firewall rule implementation, switching, VLANs, VPN configuration, Wireless Access Point configuration, DEMARC termination
  • Previous experience working at an MSP is desirable and/or working with PSA, RMM, and ticketing systems
Qualifications
  • Minimum 3-5 years previous technical experience
  • Ability to build rapport with clients
  • Strong troubleshooting, problem solving, and critical thinking skills
  • Positive and professional demeanor
  • Strong written and verbal communication skills
  • Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com


Company Information

Our experience and deep relationships inspire flexible, strategic staffing solutions.

Founded in 1996, ConsultNet was built to equip our clients to excel in IT—through expert consultants, project leadership and custom solutions.

With business in 45 states, ConsultNet serves multiple industries including:

finance, manufacturing, healthcare, digital media, advertising and the federal sector

In the last two years, we placed 1,500 consultants and served 300 clients, with contract, contract-to-hire, direct staffing and project-based teams.

As principled pioneers, we serve as an invaluable resource that drives business results.

Go Farther with ConsultNet

Dice Id : cxcnetut
Position Id : 22-01101
Originally Posted : 2 months ago

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