IT Support and Helpdesk Specialists

Break/Fix, Communication skills, Computer, Desktop, End-user computing, Help desk, Troubleshooting, Technical support, IT, Installation, Customer satisfaction, Investigation, Printers, Change request management
Contract W2, Contract Independent
$18 - $21

Job Description

Are you looking to jump-start your career in Information Technology or hone your craft of becoming a dynamic IT professional? 


If so, we have multiple IT Support and Helpdesk Specialist roles to launch or elevate your IT career!


These are exciting full-time, contract technical positions that will land you the opportunity to assist end users with technical requests and be accountable for the technical aspects of end user installation and support of client systems! (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, just to name a few!)



What you'll be doing:

  • Investigation, troubleshooting, and escalation/resolution of end user requests. 
  • Day to day break/fix and coordination of end user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and move/add/change requests.
  • Ensuring a high degree of customer satisfaction by positively interacting directly with the customers.
  • Work independently but with a high level of customer contact and interaction with other team members within Information Services.


What you need to know:

  • How to communicate effectively with end users to help identify and troubleshoot issues.
  • Good knowledge of desktop and business/technical support systems
  • Good interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization
  • Valid driver's license


These positions are all Monday-Friday. $18-21/hour!


ProSearch is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Dice Id : PSIME
Position Id : 7012788
Originally Posted : 4 months ago
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