IT Technical Support

Windows 7/XP/10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (
Contract W2, Contract Independent, 18 Months
Depends on Experience
Work from home available Travel not required

Job Description

Position: Technical Support

Location: Chandler, Arizona/Jacksonville, Florida

Duration: Long Term

 

Job Description:

  • Responsible for level one technology support in a global support services inbound call center environment.
  • This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools.
  • Key Responsibilities
  • Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's)
  • Technology knowledge may include, but not limited to:
  • Windows 7/XP/10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service
  • Key Skills and Experience
  • Excellent written and verbal communication skills
  • Detailed oriented Minimal issues with attendance/tardiness Desired experience in Microsoft Office application suite 1-2 years’ experience desired in information technology, but not required (In-house training will be conducted) 1-3 years’ experience desired in Customer Service, preferred Experience in a call center environment Qualification Rating Qualification Rating

 

 

Dice Id : 10106003
Position Id : 6683018
Originally Posted : 2 months ago
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