ITSM/ITIL Manager

ITSM, ITIL, Project Manager, AWS,
Contract Corp-To-Corp, Contract Independent, Contract W2, 6+ months
Negotiable
Telecommuting not available Travel not required

Job Description

Clover Consulting has a large, direct client in the Grand Rapids, MI area in need of a Principle IT Service Management Specialist for a 6 + month contract opportunity. 

 

Job Responsibilities

  • Plans, designs and delivers a global systematic and standardized approach of IT Service Management (ITSM).
  • Leads the improvement plan for IT services through the use of proven best practice processes, increased customer satisfaction through a more professional approach to service delivery, manages standards, streamlines efficiencies and improves productivity and offers costs reductions.
  • Delivers a streamlined framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
  • ITSM manages process improvements, methodologies, frameworks and supporting technologies.
  • ITSM provides accomplishments through the use of data, information and knowledge in the form of metrics, key performance indicators (KPIs) and reports.

 

Job Requirements

  • Extensive experience managing public cloud hosting through companies such as Amazon Web Services (AWS)
  • ITIL V3 Foundation and Practitioner Certificate highly preferred
  • 8+ years experience project management experience.
  • Extensive working knowledge of project management principles and practices.
  • Extensive working knowledge of supervisory principles and practices.
  • Well-developed oral and written communications and interpersonal relations skills.
  • Ability to interact positively, professionally and effectively with staff at all organizational levels and from all geographic regions.
  • Ability to lead and support assigned Process Management team.
  • Ability to motivate the employees and assist them to thrive in a challenging work environment.
  • Ability to understand the full scope of the assigned process
  • Ability to ensure all co-workers in projects understand and follow all procedures they are involved with.

 

Qualified candidates please apply with resume and contact details. NO CALLS PLEASE!!!

 

Dice Id : 10108584
Position Id : WG-ITSMP
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