ITSM System Lead

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Robert Half
System, Systems, Analyst, Manager, Management, SQL, IT, SAP
C2H Independent, Contract Independent, Contract W2, C2H W2
Work from home not available Travel not required

Job Description

Description

ITSM SYSTEM LEAD

ARLINGTON

3 MONTH CONTRACT TO FULL-TIME

$38 TO $43

A client of ours in Arlington is looking for an ITSM System Analyst. The right candidate could come in as the Lead or Working Manager. They will be responsible for managing a team of ITSM Administrators customizing workflows for processes and procedures, customizing user interfaces, and interfacing with existing customer data sources and tools.

***If you are interested in this role please email monique.moore@rht.com****

TOP SKILLS


  • Minimum 2 or more years of successful ITSM configuration

  • Experience on the Cherwell Service Management platform, installation and administration required

  • Technical knowledge of Microsoft SQL, LDAP, SAML and Active Directory

  • Understand process of ticket management to maximize efficiency

  • Possess general knowledge on IT concepts regarding security, infrastructure, applications, SAP and project management

  • Previous experience in leadership is required



"For more information or to be considered for the opportunity, please reach out with your updated resume! Monique.moore@rht.com"

Requirements

RESPONSIBILITIES


  • responsible for managing a team of ITSM Administrators customizing workflows for processes and procedures, customizing user interfaces, and interfacing with existing customer data sources and tools

  • Oversee all daily activities regarding assigned ITSM tasks and initiatives

  • Implement and lead the ITSM process development and improvement process, including short-term and long-term goals

  • Establish well-defined, repeatable, and manageable IT processes

  • Directly manages two or more employees in the IT Operations Department

  • Develop relationships within IT departments to identify business needs and to develop strategies



"For more information or to be considered for the opportunity, please reach out with your updated resume! monique.moore@rht.com"

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Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.


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Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 04030-0011320298
Originally Posted : 1 month ago

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