ITSM Tool Engineer

  • SAIC,
  • Cookeville, TN
  • 5 hours ago
company banner
SAIC
Engineer, Software, Engineering, BMC, IT, Outlook
Full Time

Job Description

Description

SAIC has an opportunity for a remote ITSM Tool Engineer!

Responsibilities include, but are not limited to:

  • Provide Software Engineering capabilities to manage the FAA's BMC Remedy to include:
    • Performs high-level, day-to-day operational maintenance and support
    • Implementation of new functionality
    • Environment changes/upgrades and installations
    • Collection of requirements for improvement
    • Implementation of required changes
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
  • Continually monitors and tunes systems to achieve optimum performance levels.
  • Develops, implements and promotes standard operating procedures and schedules.
  • Conducts hardware and software audits to ensure compliance with established standards, policies, and configuration guidelines.
  • Implements new standards, policies and procedures.


Qualifications

Required Education & Experience

  • Associates and five (5) years or more experience, Bachelors and three (3) years or more experience
  • Experience with Remedy Administration & Configuration
  • Excellent communication (verbal & written) skills and the ability to communicate with associates & customers at all levels of the organization.
  • Excellent customer service skills.
  • Ability to pay close attention to all details of a proposed change to assess the risk and benefits accurately.
  • Ability to exercise independent judgment within generally defined objectives and policies.
  • Superior critical thinking and problem solving skills


Desired Skills & Experience

  • Previous experience in ITSM Processes & Tools
  • Familiar with ITIL practices
  • Experience with Microsoft office
  • Experience with Outlook

Required Clearance
  • Must be able to obtain a public trust clearance prior to starting work.



My SAIC Benefits.


Company Information

Dice Id : 10111346
Position Id : 2010368
Originally Posted : 2 months ago

Similar Positions at SAIC

Senior Service Desk Agent
  • Cookeville, TN
  • 24 hours ago
Service Desk Lead
  • Cookeville, TN
  • 24 hours ago
Service Desk Agent
  • Cookeville, TN
  • 24 hours ago
Remote Deskside Services Tech
  • Cookeville, TN
  • 24 hours ago
Senior Service Desk Agent
  • Oak Ridge, TN
  • 24 hours ago
Service Desk Lead
  • Oak Ridge, TN
  • 24 hours ago
Service Desk Agent
  • Oak Ridge, TN
  • 24 hours ago
Remote Deskside Services Tech
  • Oak Ridge, TN
  • 24 hours ago