In Home Technical Consultant

Android development, Apple, Attention to detail, CAN, Calendaring, Communication skills, Configuration, Consulting, Customer service, Desktop, EMR, Email, HIPAA, HIS, Hardware, Health care, IMPACT, IT, IT consulting, Interfaces, Internet, Writing, Tablet, Time management, Training, React.js, Relationship building, Inventory, IoT, Laptop, Microsoft Office, Microsoft Windows, Planning, Printers, Remote support, Security, Self motivated, Software, Troubleshooting, Wireless communication, iOS development, iPhone
Full Time
Depends on Experience

Job Description

Lifesprk is beginning a new service to provide technical consulting and support in the homes of our members and deliver outstanding customer service.  This new service involves partnering with our field nurses during member in-home visits to consult with the member and create the optimal technology plan for their needs.  Excelling at this position, means you can talk to the member and understand their situation (physical or situational ailments) and effectively advocates for the use of technology to improve the experience and outcomes that fits their lifestyle. This position also includes delivering and installing the technology solutions, training the member on how to use the various technology and also troubleshooting and fixing issues in the field.

Position Functions & Responsibilities

  • Consult with member by asking the right questions, listening to client needs and taking detailed notes
  • Analyze the member’s situation and propose the right combination of solutions
  • Ability to sell the benefits of different solutions
  • Deliver excellent customer service
  • Order, install, and configure equipment in the members home
  • Training new and existing members with their new technology
  • Working with the data/product teams to confirm data interoperability
  • Keep up-to-date with communication and requests
  • Keep technology inventory in operating condition
  • Respond quickly and resolve support tickets. Some may be on weekends and after business hours
  • Follows established protocols for HIPAA compliance and other security client records
  • Timely completion of project work
  • Troubleshoot technical errors or challenges in the field with clinical staff on devices related to patient care
  • Coordinate with vendor support services to resolve service issues


Any ideal candidate will have…

  • Bachelor’s degree in information technology or equivalent work experience
  • 2 to 5 years’ IT experience directly related to the duties and responsibilities
  • Experience working with seniors and/or healthcare professionals
  • Field consulting experience working with customers directly
  • Field experience installing new software (applications such as zoom, email, web iOS and Android) and hardware (Tablets, voice interfaces (Alexa), wearables, IoT devices)
  • Experience in customer service/direct client contact field required
  • Previous experience with remote troubleshooting tools required
  • Experience with installing and configuring software on windows-based and apple computers required
  • Experience using technology including  Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing
  • Experience with computer hardware and components for desktops and laptops required 
  • Must have personal android or iPhone based smart phone with a data plan
  • Possess the ability to maintain composure and stay positive in stressful situations
  • Maintain/manage appointments in the field and communicate with customers effectively
  • Be self-motivated
  • Be comfortable in a fast-paced environment subject to rapid change and ambiguity
  • Possess strong verbal and written communication skills
  • Valid drivers license
  • No DUI/DWI or Reckless Driving violations in the past three years

Key Competencies

  1. Respectfully listen to others to gain a full understanding of issues
  2. Communicate technology solutions in a manner that is easy for non-technology people to understand
  3. Comprehend written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas 
  4. Appropriately adapt his/her message, style and tone to accommodate a variety of audiences
  1. Has a personal vision/mission aligned with Lifesprk’s and gives compelling reasons for ideas
  2. Employs a variety of interpersonal skills to increase the impact he/she has on others.
  1. Professional demeanor: adheres to all performance standards in Lifesprk Employee Handbook
  2. Maintains client confidentiality and professional standards as outlined in the Lifesprk Employee Handbook
  3. Builds professional relationships in the community representing Lifesprk in a professional and positive light
  4. Provides outstanding customer service to clients.
Stress Management
  1. Maintains composure and effectiveness despite stressful circumstances
  2. Understands personal stressors and takes steps to limit their impact 
  3. Keeps issues and situations in perspective and reacts appropriately (e.g. does not over-react to situations or what others say)
Time Management and Planning
  1. Avoiding the reactive “crisis” style of work
  2. Working on issues that may not be urgent like self-development, planning, and relationship building 
  3. Accomplishing work on-time
  4. Attention to detail
  5. Ability to work in an ever changing and ambiguous work environment
  6. Arriving early or on-time for meetings
  7. Returning telephone calls, memos and letters promptly
  8. Must be available nights and weekends
  9. Ability to manage equipment set up and management
Dice Id : RTX1d600c
Position Id : 66
Originally Posted : 3 months ago
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