Information Management Officer

COMPTIA, SECRET, HELP DESK SUPERVISOR, HELP DESK MANAGER, HELP DESK
Contract W2, Contract Independent, Full Time
$110000 - $120000 yr

Job Description

Data Systems Analysts, Inc. is searching for an Information Management Officer to support a Department of Defense customer located in Aberdeen, MD. Successful candidates shall provide technical support and guidance to senior leadership to include the following:
  • Support the special projects of the Government Headquarters IT Directorate, maintaining comprehensive duties as the Subject Matter Expert (SME) for all information technology requirements and equipment by gathering, planning, and coordinating with Headquarters, subordinate commands, and conduct project planning, management and implementation initiatives as required.
  • Current knowledge of Defense Information Systems Agency (DISA) and Network Enterprise Technology Command (NETCOM) requirements for all applicable devices and be able to perform the following.
    • Properly document trouble tickets using the NETCOM approved system
    • Maintain multiple specific credentials or authorizations from vendors, DISA and NETCOM
    • Program and operate multiple handset brands and modes
    • Maintain accurate user records on both the DoD and vendor's servers
    • Ability to apply encryption and soft certification to devices
    • Train the users on the functionality and operation of each device
    • Setup and manage a US Army specific workspace embedded within the native Operating System (OS)
    • Able to troubleshoot, program, repair or replace malfunctioning hardware
  • Ensure the following "daily readiness for HQs CCDC and Two-Star Command Leadership:
    • VTC expressway dialing for Command Suite and system troubleshooting both classified and unclassified
    • Troubleshooting and repair of all audio visual, presentation system, computer, printer, display or ancillary electronic equipment
    • Landline digital telephone troubleshooting and repair
  • Provide Audio-Visual (AV) services:
    • Presentation support, full event/ceremony set-up/teardown of all audiovisual and presentation equipment at both on and off site locations
    • Set-up, operation, and troubleshooting of all AV, projection, lighting, conferencing equipment, devices, and systems for live events and meeting rooms
    • Theater AV, Presentation and Technology Support, quote, engineer, and install monitors, projectors, screens, and speakers in class and conference rooms; support the AV needs of ceremonies such as Retirements, Change of Commands, and Seminars
    • Ensure all AV equipment is fully operational, repair and service equipment when necessary, label broken equipment
  • Serve as "customer advocate":
    • Answering phones and in-person inquiries from a wide variety of customers
    • Personally respond or refer customer to appropriate resource for response to inquiry or resolution of problem
    • Logging all significant events into a database and coordinating problem resolution as necessary
    • Utilizing database information to identify and report on trends in user requests and requirements
    • Regularly review, analyze and make recommendations regarding application and desktop software and hardware development, utilization and Information Management Officer Policies.
    • Provide recommendations to customers, other team members and management based on independent research and technical evaluation of available functional and standard programming equipment and networking capabilities taking test results and available performance reports into account
Experience and/or Certifications
  • Standard Requirement: Possess a Bachelor's degree as well as four (4) years of relevant experience.
  • Tradeoff Requirement: Possess an Associates' degree and six (6) years of relevant experience.
  • Strong verbal and written communication skills
  • Shall have a DoD 8570 Baseline Certification, IAT Level II or higher, example CompTIA Security+
  • Active Secret security clearance required
  • Possess a valid state Driver's license

DSA recognizes that the global spread of COVID-19 is a challenging time for everyone. Our #1 priority is the health and safety of our workforce, guests and candidates, and we provide the necessary supplies to maintain safety in the work place. Due to the current situation surrounding COVID-19, our response time and scheduling of interviews may increase. DSA is looking to fill various positions despite the COVID-19 and are managing our workforce within the compliance of all state requirements.

MUST HAVE AN ACTIVE DOD CLEARANCE ; this will be verified prior to interview. Therefore, only US Citizens can be considered for this position.

Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company: every employee has a stake in the success of our company and our customers.Our culture embraces training and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone, and our leadership training programs help employees better manage their projects, inspire coworkers and customers to action, and reinforce DSA's guiding principles since 1963.
We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).DSA employees receive customizable benefits that are highly competitive in each local market that include a Vanguard 401K.
DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status; race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please email HR @dsainc.com or call 1-877-422-4372. #dsa209

Dice Id : 10119839
Position Id : 21-00066
Originally Posted : 2 months ago
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