Client is a leading healthcare insurance company based out in Trumbull, CT and operates through seven contact centers: two in Arizona (Phoenix and Gilbert), three in Florida (Tampa, St. Petersburg and Orlando) One in Westford, MA and 2 in Texas (Saint Antonio, Dallas). Position is remote but In the future, this position will report to and be performed at the appropriate location.
The successful candidate will be responsible for the following:
Maintaining an awareness of the wider clients environment by creating and communicating standards, governance processes, approved architecture models, systems and technologies deployed and corporate and IT strategies.
Acting as a key resource in the project lifecycle, from driving the initiation and infrastructure design, to overseeing implementation.
Producing high level and detailed technical designs and documentation for complex technical solutions. Mapping requirements onto practical, maintainable solutions, taking into account cost, quality and complexity.
Creating and maintaining a repository for infrastructure artefacts covering the infrastructure architecture continuum.
Participate in Architecture design reviews and other technical governance forums across the organization representing the infrastructure team across multiple projects.
Assisting in defining and maintaining architectural, security and technical standards, reflecting evolving technology and emerging best practice.
Providing ongoing mentoring to others in IT, including support teams.
Skills, Capabilities and Attributes
Sound understanding of broader Data Centre technologies (Server, Storage, Networks, Server Virtualisation etc.)
Experience of designing and deploying applications for Cloud platforms (AWS/Azure)
Design and deliver multi-tiered application infrastructure, including designing changes to existing services.
Understand and apply IT security best practice, principles and accreditations (ISO27001) to create high level and low-level design elements as per project requirements.
Understand complex networking topologies and technologies.
Strong communicator, capable of understanding business requirements and translating them into IT approaches.
Create relevant build and design standards which promote re-use and also shorten the delivery lifecycle of infrastructure assets. Participate in architecture design reviews and provide appropriate architecture governance.
Track record of successfully achieving project deadlines, budgets and quality standard.
Industry certification and knowledge of architecture and delivery frameworks a distinct advantage (MCSE, CCNA, TOGAF, Prince2).
In depth experience of designing, securing, implementing and supporting enterprise solutions in a primarily Microsoft Windows environment, utilizing:
Microsoft Active Directory spanning multiple forests and sites.
Core Microsoft technologies e.g. SQL Server, Exchange, SharePoint.
Deployment, configuration management and monitoring systems, such as Microsoft System Center.
Virtualization of servers & desktops utilizing Microsoft Hyper-V and Virtual Machine Manager.
High availability and load balancing including Microsoft clustering and hardware load balancers.
SAN storage solutions (HP 3PAR).
Microsoft 365 Services and Solutions
Infrastructure security platforms and tooling
Secure File Transfer Platforms – Progress MoveIT