One Water, One Team
When you work at Great Lakes Water Authority, you help make a difference in the environment and in your local community.
“One water, one team” is more than just a phrase, it’s a way of doing business. Here, you don’t work for GLWA, you work with GLWA. We are racing toward a shared goal to become the region’s most-trusted, high-quality water and wastewater resource. Won't you join us?
We are looking for an Infrastructure Administrator - System Administrator to fill a role that is critical to keeping the IT department running day to day. You'll be a leader in crafting, implementing, managing, documenting and supporting GLWA infrastructure components. As our Infrastructure Administrator you will focus on provisioning, installing/configuring, operating, and maintaining Information Technology (IT) infrastructure. You will also consult, lead and collaborate with business units and IT staff to provide solutions and recommendations which integrate with current and future database, application and infrastructure architectures. We serve 3.9 million Southeast Michigan Residents whose souse for water is a GLWA system. Are you ready for a substantial role on a team that provides the needed technology for the organization to be successful?
Responsibilities (not all-inclusive)
- In this role you will be responsible for capacity and security planning and management, data and performance management and systems maintenance of one or more systems.
- You will participate in information technology planning for hardware, software and infrastructure, technical research and development to enable continuing innovation within the system and infrastructure.
- You will plan, design, and implement additions, upgrades, replacements, or retirements of IT infrastructure and perform new software releases, evaluate and install patches while resolving hardware and software related problems
- Through your leadership and personnel management skills, you will determine requirements, design, install, and maintain network and communications infrastructure and assist staff and management with overflow activities involving the support and maintenance of computers, printers, applications, databases, networks, servers, storage, and data center facilities, and the installation, decommissioning, and relocation of related IT equipment.
Required Education & Experience
- Associate degree in Computer Science, Information Technology or related discipline
- A minimum of one (1) year of experience as a Service Desk Analyst, IT Systems or Network Administrator; or combination of related work experience and education
- Possess a technology-specific entry level certification (i.e. Comp TIA Networking+, Storage+ or Server+); Acquire and maintain vendor specific technology "associate" or "foundational" level certification (i.e. Cisco CCNA Routing Switching, EMC's Associate Certifications or Microsoft Certified Solutions Associate) within two (2) years of Level 1 designation
Knowledge, Skills & Abilities
- TCP/IP networking and operating environments such as Unix, Windows, and Linux, VMWare, MS Exchange, and SharePoint; Multi-protocol systems and extensive implementation experience with multi-vendor network systems; core systems, networks, routers, switches, firewalls and wireless equipment; Network and server security and monitoring; Voice and data communications equipment
- Virtualization concepts, storage devices such as SAN, NAS, etc.; concepts, practices and procedures (COBIT and ITIL), including Change Management, Software/Systems Development Life Cycle for application development and management; principles and practices of the functions performed by IT Services
- Water and wastewater business functions and operations
- Demonstrate judgment, independence, discretion, initiative, professionalism and the ability to maintain confidentiality, while resolving technology and user issues both verbally and in writing to end-users of varying computing skills
- Understand and translate the needs of varied users into IT technical requirements and deliver quality written and visual presentations, including the ability to make technology understandable to end-users
- Demonstrate leadership skills and mastery of IT principles and procedures including instructing groups or individuals on technology while delivering quality customer service to users
- Organize, perform and/or coordinate technology tasks and projects and install remove, and make modifications to technology
- Apply IT policies and programs in a manner aligned with the GLWA mission, goals, and strategies and effectively utilize appropriate security and safety equipment and procedures
- You will have a proven ability to communicate effectively, on order to communicate frequently with team members and other units across GLWA about process, equipment or potential problems as well as to establish and maintain effective working relationships with others.
Must have a valid Michigan Driver's License
Ability to work irregular hours, to commute to GLWA facilities and work sites, and respond to after hour emergencies and on-call responses
We are all strategic partners on the path to becoming a Utility of the Future, and GLWA prioritizes the selection of highly talented, well-qualified individuals to help us get there. We offer competitive pay and the starting wage or salary, if hired, is variable. Factors such as your demonstrated hard and soft skills, your level of education, history in the sector or industry, and meaningful work experience will all be evaluated.
We also offer an opportunity for advancement, on the job training, ongoing professional development, tuition assistance and a career in a sector that safeguards public health, supports and strengthen communities, and protects the environment.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status