Infrastructure Engineer III (jamf/macOS/ITIL)

Accountability, Active Directory, Amazon Web Services, Apache HTTP Server, Apple, Audiovisual, Automation, BYOD, Business acumen, Business continuity, CAN, COTS, Database, Departmental management, Dependability, Desktop, Desktop administration, Configuration management, Cost reduction, DHCP, Documentation, Education, DNS, Data centers, Dell, Digital Signage, Disaster recovery, End-user training, Change management, Cisco TelePresence, Hardware, High availability, IT, Cloud, Continuous improvement, Engineering, FOCUS, Firewall, Group policy, IoT, LAN, Laptop, Leadership, MDM, MDT, Mentorship, Microsoft App-V, ITIL, Infrastructure, Infrastructure architecture, Integration, Internet, Microsoft IIS, Networking, Nexpose, OS X, OSD, OSI model, Onboarding, Operating systems, Microsoft Windows Azure, Mobile, MongoDB, Monitoring, MySQL, Microsoft Office, Microsoft SQL Server, Microsoft WSUS, Microsoft Windows, Migration
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Depends on Experience
Work from home available Travel not required

Job Description


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Please find the below position, if you feel comfortable, please share your profile and let me know a suitable time to call you or you can reach me at 

Title            Scrum Master
Location-        Remote
Long Term

Job Description

• Prior experience in Tier 1 or Tier 2 desktop technical support role a plus.
• Minimum 7 years of experience supporting macOS.
• Minimum 3 years supporting end-users in an Office 365 environment.
• Subject Matter Expert on JAMF (and at least one additional MDM), Bourne shell scripting, and MAC application packaging/deployment
• Advanced knowledge of infrastructure foundation including DNS, DHCP, LAN, WLAN, VLAN, OSI model, TCP/IP, VPN, firewalls, and PKI.
• Intermediate to Advanced knowledge of vSphere, VDI, SQL Server, MySQL, Oracle, Mongo, Postgres, IIS, Apache, SAN, Hyper-Converged, Microsoft 365/o365, Azure and/or AWS.

  • Experience with audio/visual, video conferencing and unified communications preferred. • Demonstrated ability to think critically. • Demonstrated ability to communicate effectively to business and technical audiences. • Demonstrated self-motivated work ethic and lifelong learner. • Demonstrated ability to influence and motivate others. Education or Equivalent Experience: • Bachelor's degree in IT related field or related job experience • JAMF Pro certification • ITIL v3 Foundation+ preferred


Specific Needs Remote Role Our Desktop and Mobile Infrastructure Engineering team requires a highly experienced JAMF engineer that can learn quickly and collaborate with other engineers and operations teams to implement and support new technology in a complex, highly regulated environment. An ideal candidate will be a highly skilled engineer with experience in JAMF, multiple MDM providers and automation across Mac and iOS in addition to familiarity with migrating workloads from on-prem datacenters to the cloud. The JAMF Engineer will continue to drive our journey to transition to cloud first, zero touch device management and will lead with automation. Our Technology Stack
• Windows 10
• MacOS
• Microsoft Endpoint Manager Configuration Manager (MEMCM) with MDT-based Operating System Deployment (OSD), WSUS, Internet-based Client Management through CMG, software deployment
• Microsoft Intune with mobile corporate device management, mobile BYOD application management, Windows co-management, JAMF connector
• APP-V integrated with MEMCM
• JAMF cloud, light-touch/zero-touch provisioning, Intune/Azure integration, ABM/VPP
 • vSphere and Horizon
• PatchMyPC
• Office365 with Azure Active Directory hybrid join, conditional access, Office ProPlus, and a variety of modern applications
• Active Directory on-premise with group policy
• PrinterLogic
• Nexpose vulnerability management
• Bitlocker/MBAM
• RSA SecurID with biometric MFA
• Nexthink digital employee experience monitoring
• Cisco Telepresence
• Zoom desktop conferencing, conference room scheduling and digital signage
• DTEN and Poly conference room solutions
• Dell desktops, laptops, 2-in-1’s, 2-in-1 detachables, Surface Pros
• Intel Compute Stick
 • IoT devices • PowerShell/Bourne shell scripting About the Role The DWS JAMF Engineer is a member of the Desktop and MobileEngineeringteam and is responsible for delivering high quality and innovative technology solutions to SVB’s end user community. The engineer must balance strong technical knowledge with sound business acumen to satisfy our internal customers and fulfill our DWS mission. The engineer will focus on automation and is a major contributor to advancing the strategy and lifecycles of DWS services. Primary Responsibilities: • DESKTOP COMPUTER HARDWARE – Seeks out industry trends for computing and determines how new features can solve business problems and reduce end user friction. Maintains understanding of hardware computing options (laptop, desktop, tablets, room systems, next-unit-of-computing) and how to assign them to solutions.
• MAC OPERATING SYSTEMS – Design, build, test, and deploy desktop operating system standards utilizing desktop management tools, scripting tools and centralized directory policies to expand, reduce and control access. Maintains knowledge on new releases and continuously plan for onboarding them in the enterprise.
• SERVER AND DATABASE INFRASTRUCTURE – Design, build, test, and deploy multi-tier solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes.
• CONFIGURATION MANAGEMENT - Design, build, test, and deploy configurations as part of a configuration management system to effectively distribute operating system upgrades, patches, and software in a global network.
• APPLICATION PACKAGING – Own and maintain application packaging standards for line-of-business (LOB) and commercial off-the-shelf (COTS) applications. Support various packaging and delivery methods (PKG, DMG, App Store/VPP). Act as a quality assurance agent to preserve engineering integrity and advance automation. • AUTOMATION – Design, build, test, and deploy scripting and automation to reduce the effort required to provide EUS services and support. Align solutions with the existing technology stack to provide seamless delivery. • TEAM PLAYER – Act as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a “70% agreement, 100% commitment” attitude. • CUSTOMER-FOCUSED – Understand and execute a user-first service philosophy whereby restoring service quickly for the end user comes first, deferring user training or correction for after the disruption. Review surveys and follow-up on negative experiences. • DOCUMENTATION – Build high quality roadmaps, strategies, standards, and procedures to publicize the work of the department and develop the knowledge of others. • CONTINUOUS IMPROVEMENT – Organize continuous improvement efforts by understanding staff insights and concerns and creating a pipeline of change. Maintains a keen eye on opportunities to improve user experience, efficiency, compliancy, or cost savings. Drive resolutions to production. • CHANGE MANAGEMENT – Learn and follow the change management process. Independently test and implement changes in the environment while informing others. • PROJECT MANAGEMENT - Able to build volumetric plans that achieve the objectives of department initiatives (software rollouts, upgrades, transitions). Analyze larger problems and break down into smaller and predictable tasks that progress toward a solution. Understands development lifecycles and methodologies including waterfall and Agile. • SUBJECT MATTER EXPERT – Act as an expert support resource for multiple EUS technology stack components. Assist and mentor system administrators and technicians to foster personal growth and accountability.

Dice Id : 10126196
Position Id : 6708825
Originally Posted : 2 years ago
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