Infrastructure Project Manager, Digital Technical

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JP Morgan Chase
Full Time
Telecommuting not available Travel not required

Job Description

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You?ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

CCB is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect. The Digital Technology team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry.  With the development of these innovative new services comes the challenge of providing controls that reassure and protect the customers, and help the Bank deal with the threats we face.

We are seeking a highly motivated project manager to play an active role in helping to define and execute our authentication, fraud and security controls roadmap.  This role will work closely with a cross-functional team, including technology, product, cyber, and risk and controls with a primary focus on transaction level monitoring.  This position requires familiarity with agile delivery concepts, secure software delivery, and a proven capability to facilitate collaboration across a wide range of business-minded and technical teams with competing priorities.


As a Digital Project manager you will help drive strategic objectives; often where an Agile-methodology is utilized; ensuring the projects meet the approved business goals on schedule.  The successful candidate will be accountable for project delivery, leadership communication, managing issue resolution, and mitigating risk in a fast-paced environment. 

Responsibilities include:

  • Rollout of new and expanded monitoring capabilities and simplifying the authentication experience
  • Demand management and mapping of project work to business value 
  • Issue tracking, escalation, and impact quantification 
  • Quantify exposure/severity of vulnerabilities/threats and potential business impacts 
  • Track and communicate program status to multiple levels of the organization.
  • Participation in requirement backlog sessions with Product, Architecture, Tech Analysts, and Development
  • Owning and driving technical solution implementations by development and web application engineers
  • Pulling together infrastructure support to plan, build and operate servers, applications, databases, etc.
  • Minimally a Bachelor's Degree; in Engineering, Business Management, or Technology related fields a major plus
  • 10+ years of experience in information technology with an emphasis on technology project management
  • Accomplishments in project leadership and policy/standards development
  • Candidate should be able to manage people and projects at a senior level, including ability to lead cross-functional discussions and project reviews
  • Excellent business acumen with a strong ability to map business requirements to technical solutions 
  • Strong understanding of perimeter and core infrastructure security, including an excellent understanding of web, server, messaging and database platforms 
  • Strong deductive reasoning, critical thinking, problem solving, and prioritization skills 
  • Ability to present complex solutions and methods to a general community
  • Ability to drive and craft senior level reporting and metrics 
  • Ability to build a strong people network within a large organization - effecting change and communicating clearly
  • Solid understanding of technology, operations, and business processes
  • Excellent communication skills including ability to communicate ideas, concepts to business and technical stakeholders
Preferred Qualifications:
  • Comprehension of Information Security including vulnerability & compliance management, emerging threats and attacks

  • Experience with NICE Actimize platform

  • Demonstrated understanding of financial sector, or other large organization, security and IT infrastructures

  • Data Analysis ? understand, interpret, validate, manipulate data using
    excel and other tools, and present conclusions and recommendationStrong interpersonal skills and a desire to work in a dynamic environment

  • Experience with mobile device channels

Company Information

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities.
Dice Id : 10125746
Position Id : 170110916

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