Infrastructure Support Specialist

Cisco Firewalls, Watchguard, Redhat Linux, MS Windows Servers, Backup Patching, VMWare, NetApp Storage, DNS, VOIP, Ticketing, Users, Active Directory, Office 365, Encryption, Security
Full Time
Depends On Experience
Work from home not available Travel not required

Job Description

This role will support the following areas of business and will be responsible for:


  • Cisco Meraki Firewalls, Switches and Aps
  • Cisco ASA firewalls
  • Watchguard Firewall w/ advanced protection management
  • Redhat Linux
  • Microsoft Windows Servers
  • Backup – Windows and Linux
  • Patching – Windows and Linux
  • VMWare – ESX, vCenter
  • NetApp Storage
  • Route 53 DNS
  • VOIP Systems

Help Desk Management

  • Manage Ticketing System Software
  • Triage tickets during the day and after-hours support (maintenance user machines and
  • Network (break/fix/slow)
  • User spinup/decommissioning/machine replacement
  • Install software for users without administrative privileges

Microsoft Application Management

  • File Share
  • Permissions management
  • Monitor and manage file share availability
  • File Share auditing

Active Directory/Domain Controller

  • Add, delete, change Exchange users accounts and all associated properties
  • Security Policy Enforcement

Office 365

  • 2nd Tier Support
  • User Spinup/Decommissioning
  • ATP, In-place Hold, etc
  • Email Archive Management via ProofPoint
  • Workstation Management
  • Workstation continuity/security monitoring and remote control and health monitoring and maintenance
  • OS Management including patching
  • Applications (Install, support and patch)
  • Antivirus/Antimalware
  • Anticrypto
  • Whole Disk Encryption
  • Microsoft Office Suite
  • Others as requested by users
  • Printer Drivers
Dice Id : 10314525
Position Id : LQSuppSpec
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