Job Title: Instructional Designer III
Duration: 12 months
Shift Timings: 8:00am to 1.00pm
Location : Atlanta GA
The Instructional Designer (ID) is responsible for working with Project Managers (PM) to successfully develop training programs for UPS customer service representatives globally across all business units. Standard ISD processes, such as the ADDIE learning model, are used to design and develop custom business process and systems training programs including instructor-led and e-learning courses. The ID is responsible for working with Subject Matter Experts (SME) and Information Mapping tools to assess information, determine impacts and identify skills gaps. The ID is also responsible for learning and testing proprietary systems and software to identify training needs, determine scope and create interactive learning tools. 4-6 yrs experience required.
This is a 12-month, 25-hr per week, project-based contract. Experience is required in designing and developing courses to support complex business processes, extensive systems training, and soft skills training. The ability to independently learn and perform complex, detailed processes is required. Candidates must ensure there is balance between knowledge of processes and facts and the target audience's ability to demonstrate application of the skills in a real-world context. Candidates must create learning solutions that successfully integrate the principles of adult Learning theory and leverage multiple delivery strategies (classroom, Web-based, virtual, etc.). Ideal candidates must have strong analytical and problem solving skills and the ability to work independently under tight deadlines. In addition, they are comfortable communicating critical success factors with the PM, SME, and other stakeholders to ensure on-time deliverables. Pay rate is $40 per hour. Home work environment needed including a pc/laptop with Windows operating system. Candidates may be selected from a nationwide search and the contract may be 100% remote.
Thanks & have a great day ahead,