Integration Operations Analyst

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Kforce Technology Staffing
Full Time, Perm

Job Description

Kforce's client in Boca Raton, FL is looking for an Integration Operations Analyst.

* In this role, the Integration Operations Analyst will monitor integrations infrastructure and operational systems, troubleshoot and remediate issues
* Prepare statistical analysis and metrics reports for integration KPIs and operations effectiveness
* Assist sales teams and Data Services in defining integration scope and delivery planning on pending deals in the pipeline
* Liaise and coordinate with Go-Live implementation, account teams, and Data Services on new project scoping and delivery
* Identify integrations' functional, transactional, and operational gaps in existing and pending deals
* Liaise and coordinate with third-party vendors and customers to facilitate project delivery, diagnose and effect repairs to resolve integrations outages
* Liaise and coordinate with PD to address feature gaps (Jira tickets, requirements, product roadmap, and release planning)
* The Integration Operations Analyst will setup and configure training, testing, and production environments to support integrations projects, including EMA, API, Redox, and mirth
* Provide Level-2 integrations support for client services and front-line support personnel, including error recovery, integration message remediation, and activating/deactivating client accounts as needed
* Assist the integrations A-Team with minor enhancements and channel configurations to improve the reliability and stability of integrations operations
* Transition functional production integration implementations to corresponding Client and Data Services teams following successful beta and go-live events
* The Integration Operations Analyst will create and maintain Wikis for project status, internal technical specifications, how-to documentation, and operating procedures

* Bachelor's degree preferred
* 1+ years of computer programming background
* 1+ years of experience in technical support or product development environment
* Must have strong oral and written communications skills
* Demonstrated experience troubleshooting in a fast-paced technical computer operations field
* Demonstrated self-starter, curious and hungry to learn, research and improve self, both technically and academically
* Ability to think calmly and critically to assess technical situations and guide resolution efforts
* Ability to engage and collaborate with highly technical personnel in chaotic and high-pressure situations
* Willingness to continually improve through collaboration, experimentation, and self-study
* Ability to work staggered hours, with some evening and weekend coverage
* You will enjoy using technology to troubleshoot, analyze and automate solutions, and optimize outcomes focusing on integrations infrastructure and communications
* You are a collaborator; You thrive in environments that freely exchange ideas and viewpoints
* You are an innovator that believes in making a difference and having fun doing it
* You are passionate about operational excellence and in being a part of a tight-knit Operations team

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.

Dice Id : kforcecx
Position Id : ITEQG2020093
Originally Posted : 5 months ago

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